Altapay - Slow response times for CheckoutAPI – Incident details

All systems operational

Slow response times for CheckoutAPI

Resolved
Degraded performance
Started over 1 year agoLasted about 16 hours

Affected

Checkout

Operational from 3:37 PM to 3:37 PM, Degraded performance from 3:37 PM to 7:16 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    The database cluster has been scaled, and the service is operational. We are monitoring the situation

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Update
    UTC
    Update

    The database cluster is being scaled at the moment. You might experience downtime for up to two minutes during the failover operation.

  • Identified
    UTC
    Identified

    The issue is identified and we are working on implementing a fix

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue with the Checkout API where payment methods are loading slow as well as the payment page itself is also loading slow. This is affecting Checkout API. If integrated via the merchant API (API/createPaymentRequest) then you are not affected.