Altapay - 3DSecure service on US acquiring – Incident details

All systems operational

3DSecure service on US acquiring

Resolved
Partial outage
Started over 2 years agoLasted 11 days

Affected

Processing

Partial outage from 11:08 AM to 8:36 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been solved. We have been monitoring that the traffic towards Elavon US is accepted from our full IP range since yesterday.

  • Update
    UTC
    Update

    The connection towards Elavon US seems to be denied from specific network IP of the AltaPay Platform again. We have applied a fix to route the traffic in a different way, while we request Elavon US to lift the denial. IN the meantime transactions will go through as expected.

  • Update
    UTC
    Update

    Elavon US has applied a fix in their infrastructure, and we are back to routing the traffic as expected. We are monitoring the situation.

  • Monitoring
    UTC
    Monitoring

    A temporary fix was applied to route the traffic towards Elavon US through a network IP that will be allowed. In the meantime, we are in communication with Elavon US to sort this issue out permanently.

  • Update
    UTC
    Update

    The connection towards Elavon US seems to be denied from specific network IP of the AltaPay Platform. The issue is affecting all transactions from that specific Network IP, amounting to approximately 50% of the transaction total. We are applying a fix to route the traffic in a different way, while we request Elavon US to look at the issue.

  • Identified
    UTC
    Identified

    We have identified an issue with processing 3D Secure on transactions processed via Elavon US acquirer. Please note that this issue is affecting transactions processed in USD and CAD via acquirer Elavon US where transactions are declined in the 3D Secure authentication. Transactions processed in other currencies or via other acquirers are not affected by this.