Altapay - Rapyd network issue continues – Incident details

Rapyd network issue continues

Resolved
Operational
Started almost 2 years agoLasted 3 days

Affected

Processing

Operational from 10:22 AM to 7:28 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    A correction has been implemented and we are monitoring the situation

  • Identified
    Identified

    The acquiring partner Rapyd/Valitor continue to experience Network Issues which are resulting in some random outages. All efforts are being put into mitigating and resolving the issue and we will continue to keep you updated. Please note that this issue is affecting in-store payments processed via the Rapyd/Valitor acquirer. Online transactions via Rapyd/Valitor as well as in-store transactions via other acquirers are not affected.