Altapay - Credorax sonnecttimeout – Incident details

All systems operational

Credorax sonnecttimeout

Resolved
Operational
Started about 3 years agoLasted about 6 hours

Affected

Processing

Operational from 1:49 AM to 8:01 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident is considered resolved

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented at the acquirer and we see that transactions are being accepted again

  • Identified
    UTC
    Identified

    Currently there is a connectivity issue at the acquirer Finaro/Credorax which is affecting processing of payments. Transactions acquired via Valitor and Nets is working as expected. Finaro is workinig on solving the issue