Altapay - Increase in 3DS authentication declines – Incident details

All systems operational

Increase in 3DS authentication declines

Resolved
Degraded performance
Started about 4 years agoLasted about 2 hours

Affected

Processing

Operational from 8:25 AM to 8:25 AM, Degraded performance from 8:25 AM to 10:26 AM

Updates
  • Resolved
    UTC
    Resolved

    The ACS in question was NemID which had technical issues for a couple of hours. The issue is reported as resolved.

  • Monitoring
    UTC
    Monitoring

    The issue has stopped and our partner reports the issue seems to have originated from a 3rd party access control server. We will continue to closely monitor that everything is operating smoothly.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    Our partner who handles the service which initializes 3DS requests confirms they are working on a solution on their end. We are awaiting further feedback from them and will provide an update accordingly as soon as possible.

  • Investigating
    UTC
    Investigating

    We are currently seeing a degraded performance in 3DS authentications. The issue is being investigated.