Altapay - Some transactions are not searchable – Incident details

All systems operational

Some transactions are not searchable

Resolved
Degraded performance
Started 4 months agoLasted 11 days

Affected

Search service

Degraded performance from 3:42 PM to 5:35 PM, Operational from 5:35 PM to 11:36 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We have identified an issue with our reporting pipeline where a small portion of payments might not show in:

    Search Results
    Payments Pages (Orders, Attempts, Agreements, etc)

    It is affecting:
    Reporting - Both from the User interface and API

    Payment processing is unaffected.

    We are investigating and we will keep you posted with any updates on resolution.