Altapay - Payment processing issue – Incident details

All systems operational

Payment processing issue

Resolved
Degraded performance
Started 4 months agoLasted about 3 hours

Affected

Processing

Degraded performance from 10:56 AM to 11:29 AM, Operational from 11:29 AM to 1:57 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident where some merchants have many transactions being declined as well as capture/refund/releases not being accepted.

    The issue is very sporadic. Some merchants experience it a lot and other merchants don't have any issue at all