Altapay - Notice history

All systems operational

Search service - Operational

Processing - Operational

Checkout - Operational

Networking - Operational

Networking - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Processing - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Search service - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Checkout - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Notice history

Nov 2024

Search service
  • Resolved
    Resolved

    After the capacity was expanded we now see that the search service has catched up

  • Update
    Update

    The capacity was expanded and the search service is catching up. We will keep monitoring the situation and let you know when the service is fully operational. Payment Processing is not affected and is working as expected.

  • Monitoring
    Monitoring

    When searching for a payment, the result might be incomplete. Processing is not affected. All payments are being processed as expected.

MitID unstable
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have been informed that the provider for MitId is experiencing instability with processing validation for 3DS on card transactions. Please follow this link for more details from MitId https://digitaliser.dk/mitid/driftstatus-for-mitid

False positive for Networking Component
  • Resolved
    Resolved

    Our system interpreted falsely a change in nodes as a network operational issue, which was flagged from 10:50 AM to 11:29 AM November 21st. We would like to clarify that there was no downtime during that time, and all systems were and are operational. We have adjusted the check that caused the false positive. We are sorry for the inconvenience.

Scheduled Maintenance - Stress Test
  • Completed
    November 20, 2024 at 3:05 AM
    Completed
    November 20, 2024 at 3:05 AM

    We’re pleased to announce that our recent stress test was successfully completed in preparation for Black Friday. All systems performed as expected, confirming that we’re ready to handle increased traffic and transaction volumes seamlessly. This maintenance did not impact processing, and everything is running smoothly. Thank you for your trust in us as we gear up for a successful season!

  • In progress
    November 19, 2024 at 11:01 PM
    In progress
    November 19, 2024 at 11:01 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    November 19, 2024 at 10:00 PM
    Planned
    November 19, 2024 at 10:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    October 29, 2024 at 2:38 PM
    Planned
    October 29, 2024 at 2:38 PM

    As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Checkout and Connector services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support.

Scheduled Maintenance - Stress Test
  • Completed
    November 13, 2024 at 2:01 AM
    Completed
    November 13, 2024 at 2:01 AM

    The scheduled maintenance has been completed.

  • In progress
    November 12, 2024 at 11:01 PM
    In progress
    November 12, 2024 at 11:01 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    November 12, 2024 at 10:00 PM
    Planned
    November 12, 2024 at 10:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    October 29, 2024 at 2:37 PM
    Planned
    October 29, 2024 at 2:37 PM

    As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Checkout and Connector services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support.

Oct 2024

[EM] Database maintenance
  • Completed
    October 28, 2024 at 12:01 AM
    Completed
    October 28, 2024 at 12:01 AM

    The scheduled maintenance has been completed.

  • In progress
    October 27, 2024 at 11:01 PM
    In progress
    October 27, 2024 at 11:01 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    October 27, 2024 at 10:01 PM
    Planned
    October 27, 2024 at 10:01 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    October 25, 2024 at 8:28 AM
    Planned
    October 25, 2024 at 8:28 AM

    AltaPay will perform emergency database maintenance Impact: During the maintenance window interruptions in transaction processing can occur one time up to 2 minutes during the database switch. If there are any questions or concerns please do not hesitate to contact Altapay Support

Degraded performance with the 3DS Service
  • Resolved
    Resolved

    After continuous monitoring we confirm the issue has been resolved.

  • Monitoring
    Monitoring

    A fix was applied, and we can see that the error does not occur again 25-35 minutes after the hour. We will continue to monitor the situation.

  • Identified
    Identified

    We have identified an issue with the database for the 3DS service. There is a degraded performance from 25 to 35 minutes after the hour, every hour. We will be applying a fix shortly and monitor the situation.

Slow response times for CheckoutAPI
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The database cluster has been scaled, and the service is operational. We are monitoring the situation

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Update
    Update

    The database cluster is being scaled at the moment. You might experience downtime for up to two minutes during the failover operation.

  • Identified
    Identified

    The issue is identified and we are working on implementing a fix

  • Investigating
    Investigating

    We are currently investigating an issue with the Checkout API where payment methods are loading slow as well as the payment page itself is also loading slow. This is affecting Checkout API. If integrated via the merchant API (API/createPaymentRequest) then you are not affected.

Unplanned maintenance of test environment
  • Update
    Update

    maintenance move to 10:00AM 23/10/2024

  • Update
    Update

    The scheduled maintenance has been completed.

  • Update
    Update

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Resolved
    Resolved

    Impact: During the maintenance window the test environment will not be available If there are any questions or concerns please do not hesitate to contact Altapay Support

Ideal payments failing
  • Resolved
    Resolved

    After a period of monitoring without detecting any processing issue related to iDeal we are now resolving the incident

  • Monitoring
    Monitoring

    a correction has been implemented and operations are back to normal. We will monitor the situation

  • Identified
    Identified

    The issue has been identified and we are working on implementing a correction

  • Investigating
    Investigating

    We are currently investigating an issue where all iDeal payments are failing

Sep 2024

Scheduled Database maintenance
  • Update
    Update

    We’re pleased to announce the successful completion of our scheduled database upgrade. With this transition to MySQL 8, our platform now benefits from advanced security, enhanced stability, and a more robust infrastructure, setting the stage for a smoother, faster experience.

  • Update
    Update

    The scheduled maintenance has been completed.

  • Update
    Update

    We’re pleased to announce the successful completion of our scheduled database upgrade. We keep to continue monitoring the setup.

  • Update
    Update

    Our scheduled maintenance is underway, and we’re here to keep you informed with timely updates as we enhance our platform.

  • Update
    Update

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    Update

    We will be undergoing scheduled maintenance during this time.

  • Update
    Update

    We will be undergoing scheduled maintenance during this time.

  • Update
    Update

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    Update

    We will be undergoing scheduled maintenance during this time.

  • Resolved
    Resolved

    Impact: During the maintenance window interruptions in payment processing can occur 2 times up to 10 minutes each. If there are any questions or concerns please do not hesitate to contact Altapay Support

Testgateway maintenance
  • Completed
    September 19, 2024 at 11:50 AM
    Completed
    September 19, 2024 at 11:50 AM

    The scheduled maintenance has been completed.

  • In progress
    September 19, 2024 at 11:20 AM
    In progress
    September 19, 2024 at 11:20 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    September 19, 2024 at 11:15 AM
    Planned
    September 19, 2024 at 11:15 AM

    We are doing database changes for the testgateway for which it might be unavailable.

Sep 2024 to Nov 2024

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