Altapay - Notice history

All systems operational

Search service - Operational

Processing - Operational

Checkout - Operational

Networking - Operational

Networking - Operational

100% - uptime
Oct 2002 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2002
Nov 2002
Dec 2002

Processing - Operational

100% - uptime
Oct 2002 · 100.0%Nov · 100.0%Dec · 100.0%

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Next page

Oct 2002
Nov 2002
Dec 2002

Search service - Operational

100% - uptime
Oct 2002 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2002
Nov 2002
Dec 2002

Checkout - Operational

100% - uptime
Oct 2002 · 100.0%Nov · 100.0%Dec · 100.0%

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Next page

Oct 2002
Nov 2002
Dec 2002

Notice history

Sep 2025

Stress Test
Scheduled for September 30, 2025 at 10:01 PM – October 01, 2025 at 1:01 AM about 3 hours
  • Planned
    September 30, 2025 at 10:01 PM
    Planned
    September 30, 2025 at 10:01 PM

    As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods.

    During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions.

    Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services.

    For any questions, please don’t hesitate to reach out to AltaPay Support.

Stress Test
Scheduled for September 24, 2025 at 10:01 PM – September 25, 2025 at 1:01 AM about 3 hours
  • Planned
    September 24, 2025 at 10:01 PM
    Planned
    September 24, 2025 at 10:01 PM

    As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods.

    During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions.

    Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services.

    For any questions, please don’t hesitate to reach out to AltaPay Support.

Aug 2025

Database maintanence
  • Completed
    August 28, 2025 at 12:01 AM
    Completed
    August 28, 2025 at 12:01 AM
    Maintenance has completed successfully
  • In progress
    August 27, 2025 at 10:01 PM
    In progress
    August 27, 2025 at 10:01 PM
    Maintenance is now in progress
  • Update
    August 27, 2025 at 10:01 PM
    Planned
    August 27, 2025 at 10:01 PM

    What: Upgrade of databases

    Impact: During the maintenance window there can be 2 x 1 minute interruptions in transaction processing when performing database switch.

    If there are any questions or concerns please do not hesitate to contact Altapay Support

  • Planned
    August 15, 2025 at 12:23 PM
    Planned
    August 15, 2025 at 12:23 PM

    The maintenance is scheduled to start at August 28, 2025 00:01 (UTC+1)

In-Store transactions declines
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The terminal supplier has implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    The terminal supplier is working on the issue and have identified the issue and are working on correcting the issue.

    It seems to be an issue with processing Mastercard when the acquirer is Rapyd/Valitor.

  • Investigating
    Investigating

    We are currently investigating an incident where many in-store transactions are being affected. Some stores are affected more than others however we do see a very high decline rate in other stores.

    Online transactions seem to be unaffected.

Visa/Mastercard processed via Rapyd/Valitor times out
  • Resolved
    Resolved

    This incident has been confirmed by Rapyd to have been resolved.

    The issue originated from one of the external service providers. Rapyd is worked closely with them to ensure full restoration of service.

    Rapyd as well as the AltaPay teams continue to monitor the systems closely to ensure ongoing stability and performance.

    We appreciate your understanding and apologize for any inconvenience this may have caused.

  • Monitoring
    Monitoring

    We are starting to see some transactions being processed however we are still monitoring and waiting for official confirmation

  • Identified
    Identified

    Rapyd has confirmed that they are working on solving the processing issue.

    We will update you as soon as possible.

    Currently all Visa/Mastercard (including MobilePay transactions) processed via Rapyd is being declined.

  • Investigating
    Investigating

    We are currently investigating an issue where Visa/Mastercard transactions towards Rapyd/Valitor are currently being declined due to timeouts.

Jul 2025

Nets Processing Issue
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented by Nets and we are monitoring the results.

  • Investigating
    Investigating

    A processing issue towards Nets has been identified. Impact: Currently most of the payments that are processed with Nets as acquirer are affected; Update: processing danish cards with other acquirers is also affected. Cause: The problem has been identified to be caused by Nets processing platform; Actions towards solving the issue is ongoing and we will keep you updated. We apologize for any inconvenience this issue is causing.

Unable to submit card data
  • Resolved
    Resolved

    The correction was gradually pushed to production and is now complete.

  • Identified
    Identified

    AltaPay has identified an issue where some customers are unable to submit card data. The issue has been identified and we are in the process of deploying a correction

Jul 2025 to Sep 2025

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