tag:status.altapay.com,2005:/history Altapay Status - Incident history 2026-05-21T08:10:04.061+00:00 Altapay tag:status.altapay.com,2005:Incident/cmpf7na2s07rop9xa4hph65ey 2026-05-21T08:10:04.061+00:00 2026-05-21T08:10:04.061+00:00 Processing Dankort via Nets Type: Incident

Duration: 5 hours and 9 minutes

Affected Components: Processing

May 21, 08:10:04 GMT+0
Identified - Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue Some status can be found form Nets/Nexi status page <https://developer.nexigroup.com/status/>.

May 21, 08:27:06 GMT+0
Identified - UPDATED: Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue. **This incident is also affecting Nets issued cards which receive declines as well** Some status can be found form Nets/Nexi status page <https://developer.nexigroup.com/status/>.

May 21, 12:48:44 GMT+0
Monitoring - Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue Some status can be found from Nets/Nexi status page <https://developer.nexigroup.com/status/> **Please note that this is affecting all operations including payments and refunds for eCom and Card Present transactions on Nets issued cards.**.

May 21, 13:07:23 GMT+0
Monitoring - We are starting to see some early indication that Nets is processing transactions again. We are waiting for Nets to confirm that they are fully operational again though!.

May 21, 13:18:35 GMT+0
Resolved - This incident experienced at Nets has been resolved..

]]> tag:status.altapay.com,2005:Incident/cmp40834f02uhp9mmxn5owxhq 2026-05-13T11:56:50.184+00:00 2026-05-13T11:56:50.184+00:00 processing issue Type: Incident

Duration: 37 minutes

Affected Components: Processing

May 13, 11:56:50 GMT+0
Investigating - We are currently investigating this incident..

May 13, 12:12:39 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 13, 12:17:55 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 13, 12:34:04 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.altapay.com,2005:Maintenance/cmou0herz06j1r2vss8ek3omd 2026-05-07T02:30:00.000+00:00 2026-05-07T02:30:00.000+00:00 Emergency Maintenance Type: Maintenance

Duration: 1 hour

Affected Components: Networking

May 7, 02:30:00 GMT+0
Identified - To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance. Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact. We don't expect any interruptions however a brief period of reduced availability or service interruption may occur during this time, and we’re doing everything possible to keep it short and controlled. Thank you for your understanding and continued trust..

May 7, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

May 7, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.altapay.com,2005:Incident/cmosgj38s03j3112sdhuqqh0d 2026-05-05T10:00:02.521+00:00 2026-05-05T10:00:02.521+00:00 Processing via Nets Type: Incident

Duration: 27 minutes

Affected Components: Processing

May 5, 10:00:02 GMT+0
Investigating - We are currently investigating this incident where the connection to Nets is being rejected. Other acquirers and payment methods are working and the indication points to an issue on Nets side. We continue to troubleshoot from our side.

May 5, 10:01:29 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 5, 10:27:02 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.altapay.com,2005:Incident/cmos2r9hj03q082bdufkiclcz 2026-05-05T03:34:30.001+00:00 2026-05-05T03:34:30.001+00:00 issues processing with payments Type: Incident

Duration: 4 hours and 8 minutes

Affected Components: Processing

May 5, 03:34:30 GMT+0
Investigating - We are currently investigating this incident..

May 5, 04:10:49 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 5, 05:27:11 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 5, 07:42:41 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.altapay.com,2005:Maintenance/cmol6nmit05gvswjzf7zjar3t 2026-05-05T03:30:00.000+00:00 2026-05-05T03:30:00.000+00:00 Infrastructure Optimization Type: Maintenance

Duration: 30 minutes

Affected Components: Checkout

May 5, 03:30:00 GMT+0
Identified - During this window, we will transition services for merchants who experienced callback delivery issues following our recent infrastructure move. This change will restore their service to the previous environment to ensure stability. ### **Impact** * **Downtime:** Affected merchants may experience up to two separate 1-minute intervals of downtime during the window. * **Affected Users:** This maintenance **only** impacts selected merchants integrated with the [**Checkout API**](https://documentation.altapay.com/v2/Checkout-API/Flow/). **Action Required: Whitelisting** Please ensure that the following IP addresses remain whitelisted in your firewall to prevent service disruptions: * **IPv4:** `185.206.120.0/24`, `185.203.232.129`, and `185.203.233.129` * **IPv6:** `2a10:a200::/29` **Who is NOT affected?** You can disregard this notice if you use any of the following: * Standard AltaPay plugins (Shopify, Magento, WordPress, etc.) * Custom integrations via `API/createPaymentRequest`.

May 5, 03:30:01 GMT+0
Identified - Maintenance is now in progress.

May 5, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.altapay.com,2005:Incident/cmoopwh0q004vjdkrluhfa2xn 2026-05-02T19:11:19.399+00:00 2026-05-02T19:11:19.399+00:00 [IDENTIFIED] Reporting Database Type: Incident

Duration: 1 day, 12 hours and 51 minutes

Affected Components: Search service

May 2, 19:11:19 GMT+0
Investigating - An issue with our reporting have been identified. Impact: currently some pages (Reports UI, Orders, Payments, Agreements), and the customReport API are displaying outdated information. Payment processing is working and not affected..

May 4, 08:02:04 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.altapay.com,2005:Maintenance/cmo9zdttn002i3favj3p39fwt 2026-04-23T03:00:00.000+00:00 2026-04-23T03:00:00.000+00:00 Emergency Maintenance Type: Maintenance

Duration: 10 minutes

Affected Components: Processing

Apr 23, 03:00:00 GMT+0
Identified - To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance. Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact. A brief period of reduced availability or service interruption may occur (2 times up to 1 min) during this time, and we’re doing everything possible to keep it short and controlled. Thank you for your understanding and continued trust in AltaPay..

Apr 23, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 23, 03:10:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.altapay.com,2005:Incident/cmo8pcc67002hq3zk72e37mg3 2026-04-21T14:11:21.252+00:00 2026-04-21T14:11:21.252+00:00 issue processing payments Type: Incident

Duration: 25 minutes

Affected Components: Processing

Apr 21, 14:11:21 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 21, 14:25:49 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 21, 14:26:56 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 21, 14:36:48 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.altapay.com,2005:Maintenance/cmnr5ngaq006k4x82gafa48e1 2026-04-16T04:00:00.000+00:00 2026-04-16T04:00:00.000+00:00 Emergency Maintenance Type: Maintenance

Duration: 30 minutes

Affected Components: Checkout, Processing

Apr 16, 04:00:00 GMT+0
Identified - To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance. Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact. A brief period of reduced availability or service interruption may occur (2 times up to 1 min) during this time, and we’re doing everything possible to keep it short and controlled. Thank you for your understanding and continued trust in AltaPay..

Apr 16, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 16, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.altapay.com,2005:Incident/cmnzv8fpb006h7q5ascq5sggg 2026-04-15T09:05:00.000+00:00 2026-04-15T09:05:00.000+00:00 Checkout Type: Incident

Duration: 1 hour and 6 minutes

Affected Components: Checkout

Apr 15, 09:05:00 GMT+0
Identified - We have identified an issue with the checkout service and are currently working on a correction.

Apr 15, 09:15:02 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 15, 09:51:08 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 15, 10:10:47 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.altapay.com,2005:Incident/cmnei4g5j0axvsbf9eair7gd1 2026-03-31T10:56:10.702+00:00 2026-03-31T10:56:10.702+00:00 Payment processing issue Type: Incident

Duration: 3 hours and 2 minutes

Affected Components: Processing

Mar 31, 10:56:10 GMT+0
Investigating - We are currently investigating this incident where some merchants have many transactions being declined as well as capture/refund/releases not being accepted. The issue is very sporadic. Some merchants experience it a lot and other merchants don't have any issue at all.

Mar 31, 11:29:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 31, 13:57:45 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.altapay.com,2005:Incident/cmmz2ira503ytel41w2mxyhp7 2026-03-20T15:42:51.440+00:00 2026-03-20T15:42:51.440+00:00 Some transactions are not searchable Type: Incident

Duration: 10 days, 19 hours and 53 minutes

Affected Components: Search service

Mar 20, 15:42:51 GMT+0
Identified - We have identified an issue with our reporting pipeline where a small portion of payments might not show in: Search Results Payments Pages (Orders, Attempts, Agreements, etc) It is affecting: Reporting - Both from the User interface and API Payment processing is unaffected. We are investigating and we will keep you posted with any updates on resolution..

Mar 31, 11:36:10 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.altapay.com,2005:Maintenance/cmmt04kwc02w9cceb2myst1hm 2026-03-17T08:00:00.000+00:00 2026-03-17T08:00:00.000+00:00 Emergency Maintenance Type: Maintenance

Duration: 10 minutes

Affected Components: Search service

Mar 17, 08:00:00 GMT+0
Identified - To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance on our VPN Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact. A brief period of reduced availability of the search service may occur during this time, and we’re doing everything possible to keep it short and controlled. Please note that transactions will be processed without any impact and that it is only related to search/lookup of transactions which is affected. Thank you for your understanding and continued trust in AltaPay..

Mar 17, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 08:10:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.altapay.com,2005:Incident/cmmdf1w1z0393egejtdtzuwdx 2026-03-05T12:02:43.969+00:00 2026-03-05T12:02:43.969+00:00 CheckoutAPI missing callbacks Type: Incident

Duration: 2 hours and 49 minutes

Affected Components: Checkout

Mar 5, 12:02:43 GMT+0
Identified - We have identified an issue related to our CheckoutAPI service where the results of the transactions cannot be delivered. This is affecting merchants who have implemented the Checkout API (<https://documentation.altapay.com/v2/Checkout-API/>) Merchants using Shopify, Magento or other plugins as well as the Merchant API is not affected by this.

Mar 5, 12:10:25 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 5, 14:51:48 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.altapay.com,2005:Incident/cmmai0z8s0a4w4l4l66hymihy 2026-03-03T11:02:41.192+00:00 2026-03-03T11:02:41.192+00:00 Transactions via Rapyd as an acquirer is not settled Type: Incident

Duration: 21 hours and 1 minute

Affected Components: Processing

Mar 3, 11:02:41 GMT+0
Identified - Please be aware that transactions towards Rapyd are currently not being settled. Due to this the payments for the transactions processed via Rapyd as an acquirer is not being paid out..

Mar 4, 08:04:08 GMT+0
Resolved - We can confirm that the transactions from 28/2 - 3/3 has now been settled and that payouts from the acquirer will be processed today..

Mar 3, 14:51:15 GMT+0
Monitoring - We implemented a fix and we will monitor the results. We expect that the missing transactions will be registered at Rapyd after midnight..

]]> tag:status.altapay.com,2005:Incident/cmm93eb6g07ji9yh82qbej1ob 2026-03-02T11:25:23.341+00:00 2026-03-02T11:25:23.341+00:00 3DS / MitId verification issue Type: Incident

Duration: 47 minutes

Affected Components: Processing

Mar 2, 11:25:23 GMT+0
Investigating - We are currently investigating an issue where 3DS / MitId verification is failing..

Mar 2, 11:39:05 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 2, 11:51:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 2, 11:58:23 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 2, 12:12:05 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.altapay.com,2005:Incident/cmm36brpb04a64eyal1uzomjg 2026-02-26T08:00:46.474+00:00 2026-02-26T08:00:46.474+00:00 An issue with the database responsible for the conversion, orders page and search results has been identifier. You might not be able to see results in the page, but payments are being processed successfully. Type: Incident

Duration: 36 minutes

Affected Components: Search service

Feb 26, 08:00:46 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 26, 08:36:52 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.altapay.com,2005:Incident/cmm1i29ol043zg3s9ujg97ser 2026-02-25T03:53:46.361+00:00 2026-02-25T13:43:27.057+00:00 [IDENTIFIED] Issues with the Conversion and Orders page Type: Incident

Duration: 12 hours and 1 minute

Affected Components: Search service

Feb 25, 13:43:27 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 25, 03:53:46 GMT+0
Investigating - An issue with the database responsible for the conversion, orders page and search results has been identifier. You might not be able to see results in the page, but payments are being processed successfully..

Feb 25, 15:54:41 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.altapay.com,2005:Maintenance/cmm1c0fcp03uf9d6cfgvm0nit 2026-02-25T01:15:00.000+00:00 2026-02-25T01:15:00.000+00:00 Scale Platform Type: Maintenance

Duration: 2 hours

Affected Components: Checkout, Processing

Feb 25, 01:15:00 GMT+0
Identified - We will be adding a new environment to our ecosystem to be able to increase our scale even further. We expect 20 to 30 minutes downtime during that time..

Feb 25, 01:15:01 GMT+0
Identified - Maintenance is now in progress.

Feb 25, 03:15:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.altapay.com,2005:Maintenance/cml0sovtu000qdubjsh2jeppq 2026-01-30T13:30:00.000+00:00 2026-01-30T13:30:00.000+00:00 Maintenance in Test Environment (testgateway) Type: Maintenance

Duration: 1 hour

Affected Components: Networking

Jan 30, 13:30:00 GMT+0
Identified - We are planning to perform a series of stress tests in our test environment. There is expected downtime during that period. **Production services will not be affected.**.

Jan 30, 13:30:01 GMT+0
Identified - Maintenance is now in progress.

Jan 30, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.altapay.com,2005:Maintenance/cml0pofqw021w130cul48wd7t 2026-01-30T10:00:00.000+00:00 2026-01-30T10:00:00.000+00:00 Changes in test environment DNS Type: Maintenance

Duration: 15 minutes

Affected Components: Networking

Jan 30, 10:00:00 GMT+0
Identified - [testgateway.altapaysecure.com](http://testgateway.altapaysecure.com) is under maintenance and it will be done for several minutes. We will inform you when the system is up and running. Your production services are not affected..

Jan 30, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 30, 10:15:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.altapay.com,2005:Maintenance/cmk5j1byq0010i87h0is09gf6 2026-01-19T23:01:00.000+00:00 2026-01-19T23:01:01.000+00:00 Config + Stress Test Type: Maintenance

Duration: 1 hour and 20 minutes

Affected Components: Checkout, Processing

Jan 19, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Jan 20, 00:21:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 19, 23:01:00 GMT+0
Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on Gateway, Shopify and Checkout services. These tests are essential to ensure our systems are fully prepared to handle peak traffic for high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support..

]]> tag:status.altapay.com,2005:Maintenance/cmkfa4nuh0028z5eakmzyxs7r 2026-01-15T10:00:00.000+00:00 2026-01-15T10:00:00.000+00:00 Test gateway maintenance Type: Maintenance

Affected Components: Processing

Jan 15, 10:00:00 GMT+0
Completed - The test gateway has been taken down for maintenance.

]]> tag:status.altapay.com,2005:Incident/cmj8h2eyy0doq10wrukigqt7w 2025-12-16T10:03:00.000+00:00 2025-12-16T10:03:00.000+00:00 Issues with Klarna API Type: Incident

Duration: 1 hour and 17 minutes

Affected Components: Processing

Dec 16, 10:03:00 GMT+0
Identified - There is an active incident on Klarna side at the moment, and they are working towards remediation..

Dec 16, 11:08:44 GMT+0
Identified - Check directly status from Klarna side here: <https://status.klarna.com/>.

Dec 16, 11:13:44 GMT+0
Monitoring - Klarna has applied a fix and we are monitoring the situation closely .

Dec 16, 11:20:14 GMT+0
Resolved - Incident confirmed to be resolved..

]]> tag:status.altapay.com,2005:Maintenance/cmhxkpi6h018n13pwhfp2bq9t 2025-11-21T08:00:00.000+00:00 2025-11-21T08:00:00.000+00:00 Stress Test Type: Maintenance

Duration: 3 hours

Affected Components: Search service, Processing

Nov 21, 08:00:00 GMT+0
Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support..

Nov 21, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 21, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.altapay.com,2005:Maintenance/cmgyyoa2j03vxgnpz3rjg9c6t 2025-10-29T23:01:00.000+00:00 2025-10-29T23:01:00.000+00:00 Stress Test Type: Maintenance

Duration: 1 hour and 37 minutes

Affected Components: Search service, Processing

Oct 29, 23:01:00 GMT+0
Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support..

Oct 29, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Oct 30, 00:38:25 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.altapay.com,2005:Incident/cmhc93p4u009e76j1cfp6diaj 2025-10-29T16:30:00.000+00:00 2025-10-30T01:00:00.000+00:00 [IDENTIFIED] Vipps/MobilePay Issues Processing Payments Type: Incident

Duration: 15 hours and 1 minute

Affected Components: Processing

Oct 30, 01:00:00 GMT+0
Resolved - This incident has been resolved. For more information visit: <https://status.vippsmobilepay.com/incidents/vxclrw49b11d>.

Oct 29, 16:30:00 GMT+0
Identified - Vipps/MobilePay is experiencing problems processing payments. This affects some users. Vipps/MobilePay is working on resolving the issue and will provide an update as soon as we have new information.

Oct 29, 19:02:24 GMT+0
Monitoring - The Vipps/MobilePay team has applied a fix, and we can see some payments are going through. We will continue to monitor the situation and keep you up to date with the status..

]]> tag:status.altapay.com,2005:Maintenance/cmfdlwkgm009qojejp7fi85sg 2025-10-15T22:01:00.000+00:00 2025-09-29T13:26:48.160+00:00 Stress Test Type: Maintenance

Duration: 3 hours

Affected Components: Search service, Processing

Sep 29, 13:26:48 GMT+0
Identified - The maintenance window has been rescheduled Original date was 1/10 New date is 16/10.

Oct 8, 22:01:00 GMT+0
Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support..

Oct 15, 22:01:01 GMT+0
Identified - Maintenance is now in progress.

Oct 16, 01:01:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.altapay.com,2005:Maintenance/cmfdluakg006tbbp57nb0ncuj 2025-09-24T22:01:00.000+00:00 2025-09-24T22:01:00.000+00:00 Stress Test Type: Maintenance

Duration: 3 hours

Affected Components: Search service, Processing

Sep 24, 22:01:00 GMT+0
Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support..

Sep 25, 01:01:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 24, 22:01:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.altapay.com,2005:Maintenance/cmecr9tpt000fgzvp9oobnrw0 2025-08-27T22:01:00.000+00:00 2025-08-15T12:23:59.627+00:00 Database maintanence Type: Maintenance

Duration: 2 hours

Affected Components: Processing

Aug 15, 12:23:59 GMT+0
Identified - The maintenance is scheduled to start at August 28, 2025 00:01 (UTC+1).

Aug 27, 22:01:00 GMT+0
Identified - What: Upgrade of databases Impact: During the maintenance window there can be 2 x 1 minute interruptions in transaction processing when performing database switch. If there are any questions or concerns please do not hesitate to contact Altapay Support.

Aug 27, 22:01:01 GMT+0
Identified - Maintenance is now in progress.

Aug 28, 00:01:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.altapay.com,2005:Incident/cmdyjj4zq01c15yj4mexkyaxc 2025-08-05T12:53:55.326+00:00 2025-08-05T13:12:16.459+00:00 In-Store transactions declines Type: Incident

Duration: 30 minutes

Affected Components: Processing

Aug 5, 13:12:16 GMT+0
Monitoring - The terminal supplier has implemented a fix and are currently monitoring the result..

Aug 5, 12:53:55 GMT+0
Investigating - We are currently investigating an incident where many in-store transactions are being affected. Some stores are affected more than others however we do see a very high decline rate in other stores. Online transactions seem to be unaffected..

Aug 5, 13:04:50 GMT+0
Identified - The terminal supplier is working on the issue and have identified the issue and are working on correcting the issue. It seems to be an issue with processing Mastercard when the acquirer is Rapyd/Valitor..

Aug 5, 13:24:17 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.altapay.com,2005:Incident/cmdwy1ita00939xcz8yzbltrt 2025-08-04T10:04:35.263+00:00 2025-08-04T10:04:35.263+00:00 Visa/Mastercard processed via Rapyd/Valitor times out Type: Incident

Duration: 1 hour and 25 minutes

Affected Components: Processing

Aug 4, 10:04:35 GMT+0
Investigating - We are currently investigating an issue where Visa/Mastercard transactions towards Rapyd/Valitor are currently being declined due to timeouts..

Aug 4, 10:16:28 GMT+0
Identified - Rapyd has confirmed that they are working on solving the processing issue. We will update you as soon as possible. Currently all Visa/Mastercard (including MobilePay transactions) processed via Rapyd is being declined..

Aug 4, 10:41:35 GMT+0
Monitoring - We are starting to see some transactions being processed however we are still monitoring and waiting for official confirmation .

Aug 4, 11:29:56 GMT+0
Resolved - This incident has been confirmed by Rapyd to have been resolved. The issue originated from one of the external service providers. Rapyd is worked closely with them to ensure full restoration of service. Rapyd as well as the AltaPay teams continue to monitor the systems closely to ensure ongoing stability and performance. We appreciate your understanding and apologize for any inconvenience this may have caused..

]]> tag:status.altapay.com,2005:Incident/cmdrb1d6b007nyqlmct5xfrwm-shn18sk5x3h0 2025-07-19T18:39:53.000+00:00 2025-07-19T20:06:14.310+00:00 Nets Processing Issue Type: Incident

Affected Components: Processing

Jul 19, 20:06:14 GMT+0
Resolved - This incident has been resolved..

Jul 19, 19:58:26 GMT+0
Monitoring - A fix has been implemented by Nets and we are monitoring the results..

Jul 19, 18:39:53 GMT+0
Investigating - A processing issue towards Nets has been identified. Impact: Currently most of the payments that are processed with Nets as acquirer are affected; Update: processing danish cards with other acquirers is also affected. Cause: The problem has been identified to be caused by Nets processing platform; Actions towards solving the issue is ongoing and we will keep you updated. We apologize for any inconvenience this issue is causing..

]]> tag:status.altapay.com,2005:Incident/cmdrb1d6b007syqlm9f520doi-371jdyr1zncg 2025-07-09T09:44:16.780+00:00 2025-07-09T11:17:14.439+00:00 Unable to submit card data Type: Incident

Affected Components: Checkout

Jul 9, 11:17:14 GMT+0
Resolved - The correction was gradually pushed to production and is now complete..

Jul 9, 09:44:16 GMT+0
Identified - AltaPay has identified an issue where some customers are unable to submit card data. The issue has been identified and we are in the process of deploying a correction.

]]> tag:status.altapay.com,2005:Incident/cmdrb1d6b007wyqlm15y7a16q-gqlmh8tfzf2x 2025-05-12T11:28:37.697+00:00 2025-05-12T11:31:37.467+00:00 Vipps/Mobilepay limited availability Type: Incident

Affected Components: Processing

May 12, 11:31:37 GMT+0
Resolved - Vipps/MobilePay has implemented a fix and are monitoring the situation from their side.

May 12, 11:28:37 GMT+0
Monitoring - Vipps/MobilePay is experiencing problems with login into the app Please find more information via their status page https://status.vippsmobilepay.com/.

]]> tag:status.altapay.com,2005:Incident/cmdrb1d6b007zyqlmgsq67iqu-7sx9qbdvcdkz 2025-03-14T17:30:01.589+00:00 2025-03-14T17:35:56.096+00:00 Mobilepay degraded performance Type: Incident

Affected Components: Processing

Mar 14, 17:35:56 GMT+0
Resolved - MobilePay has implemented a correction and are monitoring the situation..

Mar 14, 17:30:01 GMT+0
Monitoring - Please be aware that MobilePay is currently investigating degraded performance. For more detailed information please refer to https://status.vippsmobilepay.com/.

]]> tag:status.altapay.com,2005:Maintenance/cmdrb1d6b0082yqlm3am9f3y0-f7cwqtf3vb0c 2025-03-10T23:01:00.000+00:00 2025-02-25T12:34:22.483+00:00 Scheduled Platform- and Database maintenance Type: Maintenance

Duration: 1 hour

Affected Components: Search service

Feb 25, 12:34:22 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Mar 11, 00:01:21 GMT+0
Completed - The scheduled maintenance has been completed..

Mar 10, 23:01:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Feb 25, 12:34:08 GMT+0
Identified - Impact: During the maintenance window interruptions in payment processing can occur 5 times for up to 1 minutes each. If there are any questions or concerns please do not hesitate to contact Altapay Support.

]]> tag:status.altapay.com,2005:Incident/cm7u7ar93009s73zia5j27fa2 2025-03-04T08:02:10.924+00:00 2025-03-04T08:12:10.228+00:00 Checkout outage Type: Incident

Duration: 10 minutes

Affected Components: Checkout

Mar 4, 08:12:10 GMT+0
Resolved - Checkout is now operational! This update was created by an automated monitoring service. Lasse testing, and changing description text.

Mar 4, 08:02:10 GMT+0
Investigating - Checkout cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.altapay.com,2005:Incident/cmdrb1d6b0088yqlm9h32gmy5-05j38h8c563x 2025-02-09T13:11:03.683+00:00 2025-02-09T15:36:43.061+00:00 Issues with Card Payments using Shift4 Acquirer Type: Incident

Affected Components: Processing

Feb 9, 15:36:43 GMT+0
Resolved - The issue has not reoccurred, and the Shift4 system is working nominally..

Feb 9, 13:11:03 GMT+0
Monitoring - The Card Acquirer Shift4 had some issues between 13:40 and 14:00, causing the transaction to timeout. The issue has been solved, and we are monitoring the situation closely..

]]> tag:status.altapay.com,2005:Maintenance/cmdrb1d6c008byqlm4zwghbqw-xtpv9rn7vxyc 2024-12-19T03:00:00.000+00:00 2024-12-19T02:00:23.732+00:00 Database Maintenance for Enhanced Performance Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: Processing, Checkout

Dec 19, 02:00:23 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Dec 4, 10:29:18 GMT+0
Identified - We are performing a database upgrade to continue delivering the highest standards of reliability and speed. During the maintenance period there might be a brief pause in transaction processing two times for up to two minutes..

Dec 19, 03:00:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Dec 19, 04:30:21 GMT+0
Completed - The scheduled maintenance has been completed..

]]> tag:status.altapay.com,2005:Incident/cmdrb1d6c008iyqlmeal4frs5-bhz3x63k835b 2024-11-29T09:16:10.106+00:00 2024-11-29T12:30:04.600+00:00 Search service Type: Incident

Affected Components: Search service

Nov 29, 12:30:04 GMT+0
Resolved - After the capacity was expanded we now see that the search service has catched up.

Nov 29, 09:33:53 GMT+0
Monitoring - The capacity was expanded and the search service is catching up. We will keep monitoring the situation and let you know when the service is fully operational. Payment Processing is not affected and is working as expected..

Nov 29, 09:16:10 GMT+0
Monitoring - When searching for a payment, the result might be incomplete. Processing is not affected. All payments are being processed as expected..

]]> tag:status.altapay.com,2005:Maintenance/cmdrb1d6c008tyqlm0fahefln-xz9cm9k84gmt 2024-11-19T23:01:00.000+00:00 2024-11-19T23:01:21.981+00:00 Scheduled Maintenance - Stress Test Type: Maintenance

Duration: 3 hours

Affected Components: Processing, Checkout

Nov 19, 23:01:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 20, 03:05:45 GMT+0
Completed - We’re pleased to announce that our recent stress test was successfully completed in preparation for Black Friday. All systems performed as expected, confirming that we’re ready to handle increased traffic and transaction volumes seamlessly. This maintenance did not impact processing, and everything is running smoothly. Thank you for your trust in us as we gear up for a successful season!.

Nov 19, 22:00:41 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Oct 29, 14:38:29 GMT+0
Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Checkout and Connector services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support..

]]> tag:status.altapay.com,2005:Maintenance/cmdrb1d6c008yyqlmh1bwdlt6-q644yqfx6src 2024-11-12T23:01:00.000+00:00 2024-11-13T02:01:21.199+00:00 Scheduled Maintenance - Stress Test Type: Maintenance

Duration: 3 hours

Affected Components: Processing, Checkout

Nov 13, 02:01:21 GMT+0
Completed - The scheduled maintenance has been completed..

Nov 12, 22:00:33 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Nov 12, 23:01:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 29, 14:37:05 GMT+0
Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Checkout and Connector services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support..

]]> tag:status.altapay.com,2005:Maintenance/cmdrb1d6d009eyqlm0g9q9xcc-24lzlxw02jnz 2024-10-27T23:01:00.000+00:00 2024-10-28T00:01:02.116+00:00 [EM] Database maintenance Type: Maintenance

Duration: 1 hour

Affected Components: Processing

Oct 28, 00:01:02 GMT+0
Completed - The scheduled maintenance has been completed..

Oct 25, 08:28:50 GMT+0
Identified - AltaPay will perform emergency database maintenance Impact: During the maintenance window interruptions in transaction processing can occur one time up to 2 minutes during the database switch. If there are any questions or concerns please do not hesitate to contact Altapay Support.

Oct 27, 22:01:02 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Oct 27, 23:01:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

]]> tag:status.altapay.com,2005:Maintenance/cmdrb1d6d009uyqlmhsyh8k4j-1xxttq9d80x1 2024-10-24T22:01:00.000+00:00 2024-10-24T22:03:26.714+00:00 Database maintenance Type: Maintenance

Duration: 2 hours

Oct 24, 22:03:26 GMT+0
Identified - Reporting database has been disabled. No payments are affected by the change..

Oct 24, 22:37:48 GMT+0
Identified - Reporting database has been enabled again..

Sep 25, 14:25:32 GMT+0
Identified - Impact: During the maintenance window interruptions in reporting can occur 2 times up to 10 minutes each. If there are any questions or concerns please do not hesitate to contact Altapay Support.

Oct 24, 21:01:02 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Oct 24, 22:01:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 24, 23:07:17 GMT+0
Completed - The database maintenance has been completed and verified. Should you encounter any issues with the conversion / orders page, reporting and reconciliation (either UI or API), please contact support@altapay.com.

Oct 24, 22:03:02 GMT+0
Identified - Scheduled maintenance is still in progress. We will provide updates as necessary..

]]> tag:status.altapay.com,2005:Maintenance/cmdrb1d6d00a7yqlm31nfbhm7-y2yn19t9hndz 2024-10-22T20:00:00.000+00:00 2024-10-22T07:15:08.019+00:00 Testgateway Database Maintenance Type: Maintenance

Duration: 2 hours

Oct 22, 07:15:08 GMT+0
Identified - We will be performing some changes to our Testgateway database. There will be full downtime during that time, followed by downgraded performance towards the end. You will be able to use Testgateway normally again after the maintenance window..

Oct 22, 20:00:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 22, 22:00:02 GMT+0
Completed - The scheduled maintenance has been completed..

]]> tag:status.altapay.com,2005:Maintenance/cmdrb1d6d00agyqlmbajs2llj-wwwkt543z6rs 2024-10-09T22:01:00.000+00:00 2024-10-09T22:01:02.102+00:00 database maintenance Type: Maintenance

Duration: 2 hours

Affected Components: Processing

Oct 9, 22:01:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 10, 00:01:02 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 19, 13:10:04 GMT+0
Identified - What: Database maintenance Impact: During the maintenance window interruptions in payment processing can occur 2 times up to 30 seconds each. If there are any questions or concerns please do not hesitate to contact Altapay Support.

Oct 9, 21:01:03 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

]]> tag:status.altapay.com,2005:Maintenance/cmdrb1d6d00anyqlmc9s24un7-vlm9cb9n2n1x 2024-09-19T11:20:00.000+00:00 2024-09-19T11:50:02.118+00:00 Testgateway maintenance Type: Maintenance

Duration: 30 minutes

Affected Components: Processing

Sep 19, 11:50:02 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 19, 11:15:46 GMT+0
Identified - We are doing database changes for the testgateway for which it might be unavailable..

Sep 19, 11:20:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

]]> tag:status.altapay.com,2005:Maintenance/cmdrb1d6e00avyqlm0sb7dj1m-p14rmtn06vqk 2024-08-28T22:00:00.000+00:00 2024-08-28T22:00:02.202+00:00 Stress tests with different database configuration Type: Maintenance

Duration: 3 hours

Affected Components: Networking

Aug 28, 22:00:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Aug 15, 00:36:17 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Aug 28, 23:25:59 GMT+0
Completed - The scheduled maintenance has been completed..

Aug 28, 21:00:02 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

]]>