Duration: 31 minutes

Affected Components: Processing

Sep 4, 13:06:55 GMT+0
Monitoring - Transactions are again being accepted and are currently monitoring..

Sep 4, 12:50:24 GMT+0
Investigating - We are currently invOur engineering team is actively investigating an issue causing an unusually high number of transactions to be declined with the status **"Suspected Fraud."** We understand the impact this has on your business, and resolving this is our top priority. Here is what you need to know right now: * **Current Status:** Our technical teams are working directly with our payment processor partners to identify the root cause and deploy a fix. * **Impact:** A higher-than-normal percentage of legitimate transactions may be temporarily blocked by secondary risk filters. * **Recommended Action:** We advise against manually adjusting your fraud prevention settings or lowering your risk thresholds at this time, as this could expose your store to actual fraudulent activity once processing normalizes. We will provide a follow-up update within the next 30 minutes, or as soon as we have a definitive resolution timeline. Thank you for your patience and understanding.estigating this incident..

Sep 4, 13:21:09 GMT+0
Resolved - This incident has been resolved by 3rd party..

Duration: 4 hours

Affected Components: Networking

Aug 14, 11:08:44 GMT+0
Identified - To keep things running smoothly and ensure optimal performance, AltaPay will be performing scheduled maintenance. This proactive maintenance allows us to introduce system improvements and apply important updates that help us maintain a secure, fast, and reliable platform for your transactions. While we do not anticipate any downtime, a brief interruption in service may occur during the maintenance window, but no more than **10 seconds**. We appreciate your understanding as we continue to fine-tune and strengthen our systems to support your business. If you have any questions, AltaPay Support is always here to help..

Sep 1, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 1, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Search service

Aug 27, 08:10:05 GMT+0
Identified - As part of our ongoing efforts to improve our products and deliver a better user experience, we are completely updating the look and feel of the AltaPay Merchant Interface. While the portal will soon feature a fresh, modernized design, **please rest assured that there is zero impact on your day-to-day operations or technical setup.** Here is what you need to know: * **No Action Required:** You do not need to perform any migrations, update settings, or reconfigure your account. * **Data & Functionality:** While visual representations may have a new style, all existing reporting data, tools, and workflows will remain fully available to you. * **User Access:** Your existing login credentials, permissions, and team access will stay exactly the same. * **APIs & Integrations:** All technical connections, payment pathways, and API endpoints will continue to operate without interruption. * **Agreements:** Your commercial terms, fee structures, and existing contracts remain completely unchanged. This update is purely a visual enhancement designed to provide you with a cleaner, more intuitive interface..

Aug 31, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 31, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 35 minutes

Affected Components: Processing

Aug 6, 12:23:41 GMT+0
Investigating - Dear Merchant, Our engineering team is currently investigating a temporary performance issue affecting transaction processing times across our gateway. While transactions are continuing to process, you or your customers may experience delays in transaction confirmation or authorization responses. We are actively analyzing system metrics and working to restore standard performance speeds as quickly as possible. We will provide another update within the next hour, or as soon as we have concrete progress to share. You can also monitor real-time updates on our official status page. We appreciate your patience and apologize for any inconvenience this may cause to your business..

Aug 6, 12:35:48 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 6, 12:58:16 GMT+0
Resolved - This incident has been resolved..

Duration: 30 minutes

Affected Components: Networking

Jul 1, 07:13:18 GMT+0
Identified - To keep things running smoothly and ensure optimal performance, AltaPay will be performing scheduled maintenance with our ISP provider. This proactive maintenance allows us to introduce system improvements and apply important updates that help us maintain a secure, fast, and reliable platform for your transactions. We do not anticipate any downtime during the maintenance. We appreciate your understanding as we continue to fine-tune and strengthen our systems to support your business. If you have any questions, AltaPay Support is always here to help..

Aug 4, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 4, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 2 minutes

Affected Components: Networking

Jul 16, 14:00:00 GMT+0
Resolved - Service has recovered to a normal level. Our team will continue monitoring the environment to ensure stability..

Jul 16, 12:57:44 GMT+0
Investigating - We are currently investigating a network issue causing intermittent connection failures when making API calls. The overall impact is low, affecting only a small subset of requests. Our engineering team is actively working to pinpoint the root cause and resolve the issue. We will provide another update as soon as we have more information..

Duration: 1 day

Jul 17, 07:00:00 GMT+0
Resolved - This incident has been resolved..

Jul 16, 07:00:00 GMT+0
Identified - AltaPay merchants using **Rapyd** acquiring are experiencing a delay in merchant settlements due to an external systems issue. **Rapyd** reported a temporary systems outage with **Banking Circle** which is the service used to process settlements. Because of this issue, merchant payouts scheduled for **July 16, 2026**, could not be processed. Rapyd has indicated that they expect these delayed payouts to be completed and processed today, **July 17, 2026**. We will share updates if we detect any further expected delays..

Duration: 2 hours and 51 minutes

Affected Components: Networking

Jul 15, 15:07:01 GMT+0
Monitoring - A fix has been applied and we are monitoring the system.

Jul 15, 17:07:48 GMT+0
Resolved - Our technical team traced the issue to a change in firewall configuration. While we have successfully mitigated the problem and confirmed that payment processing is fully functional, we are continuing to investigate the underlying cause of the firewall change to ensure long-term stability and prevent future occurrences..

Jul 15, 14:17:00 GMT+0
Investigating - Our technical team has identified a problem with the **3D Secure (3DS)** authentication flow within the Shopify embedded application. Because the 3DS verification is not functioning correctly, customers are unable to finalize their payments at checkout. If your store is affected, you can restore credit card processing by temporarily switching from the embedded application to our regular Shopify application. Detailed instructions for setting up and configuring both applications can be found on our [AltaPay Shopify Wiki](https://github.com/AltaPay/plugin-shopify/wiki)..

Duration: 3 hours and 6 minutes

Jul 15, 09:19:36 GMT+0
Monitoring - We are now seeing signs of recovery with the **Mastercard 3D Secure (3DS)** service. Mastercard transaction processing is beginning to return to normal, but we continue to monitor the situation..

Jul 15, 10:07:00 GMT+0
Resolved - The issues affecting the **Mastercard 3D Secure (3DS)** service seem to have been fully resolved. Based on our monitoring the Mastercard transaction processing has returned to normal..

Jul 15, 07:00:40 GMT+0
Identified - We are currently receiving reports of issues affecting the **Mastercard 3D Secure (3DS)** authentication service. This external issue may negatively impact your Mastercard transaction processing, leading to increased timeouts or failed authentications. Our team is monitoring the situation..

Duration: 22 minutes

Affected Components: Processing

Jul 2, 13:09:23 GMT+0
Resolved - This incident has been resolved..

Jul 2, 12:47:16 GMT+0
Investigating - We are currently investigating this incident..

Jul 2, 12:54:14 GMT+0
Monitoring - There was a short interruption towards one acquirer (Rapyd) however we can see that transactions are being accepted again. .

Duration: 1 hour and 18 minutes

Affected Components: Processing

Jun 28, 17:30:06 GMT+0
Investigating - We have identified high response time with our Shopify Integration. Payments with other eCommerce Platforms or direct API integrations are not affected. We are investigating the issue..

Jun 28, 18:17:34 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 28, 18:48:25 GMT+0
Resolved - This incident has been resolved..

Duration: 30 minutes

Affected Components: Networking

Jun 19, 11:51:25 GMT+0
Identified - To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact. A brief period of reduced availability or service interruption may occur during this time, and we’re doing everything possible to keep it short and controlled. Thank you for your understanding and continued trust in AltaPay..

Jun 23, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 23, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 9 minutes

Affected Components: Processing

May 21, 08:10:04 GMT+0
Identified - Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue Some status can be found form Nets/Nexi status page <https://developer.nexigroup.com/status/>.

May 21, 08:27:06 GMT+0
Identified - UPDATED: Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue. **This incident is also affecting Nets issued cards which receive declines as well** Some status can be found form Nets/Nexi status page <https://developer.nexigroup.com/status/>.

May 21, 12:48:44 GMT+0
Monitoring - Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue Some status can be found from Nets/Nexi status page <https://developer.nexigroup.com/status/> **Please note that this is affecting all operations including payments and refunds for eCom and Card Present transactions on Nets issued cards.**.

May 21, 13:07:23 GMT+0
Monitoring - We are starting to see some early indication that Nets is processing transactions again. We are waiting for Nets to confirm that they are fully operational again though!.

May 21, 13:18:35 GMT+0
Resolved - This incident experienced at Nets has been resolved..

Duration: 37 minutes

Affected Components: Processing

May 13, 11:56:50 GMT+0
Investigating - We are currently investigating this incident..

May 13, 12:12:39 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 13, 12:17:55 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 13, 12:34:04 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Networking

May 7, 02:30:00 GMT+0
Identified - To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance. Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact. We don't expect any interruptions however a brief period of reduced availability or service interruption may occur during this time, and we’re doing everything possible to keep it short and controlled. Thank you for your understanding and continued trust..

May 7, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

May 7, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 27 minutes

Affected Components: Processing

May 5, 10:00:02 GMT+0
Investigating - We are currently investigating this incident where the connection to Nets is being rejected. Other acquirers and payment methods are working and the indication points to an issue on Nets side. We continue to troubleshoot from our side.

May 5, 10:01:29 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 5, 10:27:02 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 8 minutes

Affected Components: Processing

May 5, 03:34:30 GMT+0
Investigating - We are currently investigating this incident..

May 5, 04:10:49 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 5, 05:27:11 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 5, 07:42:41 GMT+0
Resolved - This incident has been resolved..

Duration: 30 minutes

Affected Components: Checkout

May 5, 03:30:00 GMT+0
Identified - During this window, we will transition services for merchants who experienced callback delivery issues following our recent infrastructure move. This change will restore their service to the previous environment to ensure stability. ### **Impact** * **Downtime:** Affected merchants may experience up to two separate 1-minute intervals of downtime during the window. * **Affected Users:** This maintenance **only** impacts selected merchants integrated with the [**Checkout API**](https://documentation.altapay.com/v2/Checkout-API/Flow/). **Action Required: Whitelisting** Please ensure that the following IP addresses remain whitelisted in your firewall to prevent service disruptions: * **IPv4:** `185.206.120.0/24`, `185.203.232.129`, and `185.203.233.129` * **IPv6:** `2a10:a200::/29` **Who is NOT affected?** You can disregard this notice if you use any of the following: * Standard AltaPay plugins (Shopify, Magento, WordPress, etc.) * Custom integrations via `API/createPaymentRequest`.

May 5, 03:30:01 GMT+0
Identified - Maintenance is now in progress.

May 5, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 day, 12 hours and 51 minutes

Affected Components: Search service

May 2, 19:11:19 GMT+0
Investigating - An issue with our reporting have been identified. Impact: currently some pages (Reports UI, Orders, Payments, Agreements), and the customReport API are displaying outdated information. Payment processing is working and not affected..

May 4, 08:02:04 GMT+0
Resolved - This incident has been resolved..

Duration: 10 minutes

Affected Components: Processing

Apr 23, 03:00:00 GMT+0
Identified - To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance. Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact. A brief period of reduced availability or service interruption may occur (2 times up to 1 min) during this time, and we’re doing everything possible to keep it short and controlled. Thank you for your understanding and continued trust in AltaPay..

Apr 23, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 23, 03:10:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 25 minutes

Affected Components: Processing

Apr 21, 14:11:21 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 21, 14:25:49 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 21, 14:26:56 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 21, 14:36:48 GMT+0
Resolved - This incident has been resolved..

Duration: 30 minutes

Affected Components: Checkout, Processing

Apr 16, 04:00:00 GMT+0
Identified - To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance. Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact. A brief period of reduced availability or service interruption may occur (2 times up to 1 min) during this time, and we’re doing everything possible to keep it short and controlled. Thank you for your understanding and continued trust in AltaPay..

Apr 16, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 16, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 6 minutes

Affected Components: Checkout

Apr 15, 09:05:00 GMT+0
Identified - We have identified an issue with the checkout service and are currently working on a correction.

Apr 15, 09:15:02 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 15, 09:51:08 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 15, 10:10:47 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 2 minutes

Affected Components: Processing

Mar 31, 10:56:10 GMT+0
Investigating - We are currently investigating this incident where some merchants have many transactions being declined as well as capture/refund/releases not being accepted. The issue is very sporadic. Some merchants experience it a lot and other merchants don't have any issue at all.

Mar 31, 11:29:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 31, 13:57:45 GMT+0
Resolved - This incident has been resolved..

Duration: 10 days, 19 hours and 53 minutes

Affected Components: Search service

Mar 20, 15:42:51 GMT+0
Identified - We have identified an issue with our reporting pipeline where a small portion of payments might not show in: Search Results Payments Pages (Orders, Attempts, Agreements, etc) It is affecting: Reporting - Both from the User interface and API Payment processing is unaffected. We are investigating and we will keep you posted with any updates on resolution..

Mar 31, 11:36:10 GMT+0
Resolved - This incident has been resolved..

Duration: 10 minutes

Affected Components: Search service

Mar 17, 08:00:00 GMT+0
Identified - To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance on our VPN Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact. A brief period of reduced availability of the search service may occur during this time, and we’re doing everything possible to keep it short and controlled. Please note that transactions will be processed without any impact and that it is only related to search/lookup of transactions which is affected. Thank you for your understanding and continued trust in AltaPay..

Mar 17, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 08:10:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 49 minutes

Affected Components: Checkout

Mar 5, 12:02:43 GMT+0
Identified - We have identified an issue related to our CheckoutAPI service where the results of the transactions cannot be delivered. This is affecting merchants who have implemented the Checkout API (<https://documentation.altapay.com/v2/Checkout-API/>) Merchants using Shopify, Magento or other plugins as well as the Merchant API is not affected by this.

Mar 5, 12:10:25 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 5, 14:51:48 GMT+0
Resolved - This incident has been resolved..

Duration: 21 hours and 1 minute

Affected Components: Processing

Mar 3, 11:02:41 GMT+0
Identified - Please be aware that transactions towards Rapyd are currently not being settled. Due to this the payments for the transactions processed via Rapyd as an acquirer is not being paid out..

Mar 4, 08:04:08 GMT+0
Resolved - We can confirm that the transactions from 28/2 - 3/3 has now been settled and that payouts from the acquirer will be processed today..

Mar 3, 14:51:15 GMT+0
Monitoring - We implemented a fix and we will monitor the results. We expect that the missing transactions will be registered at Rapyd after midnight..

Duration: 47 minutes

Affected Components: Processing

Mar 2, 11:25:23 GMT+0
Investigating - We are currently investigating an issue where 3DS / MitId verification is failing..

Mar 2, 11:39:05 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 2, 11:51:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 2, 11:58:23 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 2, 12:12:05 GMT+0
Resolved - This incident has been resolved..

Duration: 36 minutes

Affected Components: Search service

Feb 26, 08:00:46 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 26, 08:36:52 GMT+0
Resolved - This incident has been resolved..

Duration: 12 hours and 1 minute

Affected Components: Search service

Feb 25, 13:43:27 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 25, 03:53:46 GMT+0
Investigating - An issue with the database responsible for the conversion, orders page and search results has been identifier. You might not be able to see results in the page, but payments are being processed successfully..

Feb 25, 15:54:41 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours

Affected Components: Checkout, Processing

Feb 25, 01:15:00 GMT+0
Identified - We will be adding a new environment to our ecosystem to be able to increase our scale even further. We expect 20 to 30 minutes downtime during that time..

Feb 25, 01:15:01 GMT+0
Identified - Maintenance is now in progress.

Feb 25, 03:15:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Networking

Jan 30, 13:30:00 GMT+0
Identified - We are planning to perform a series of stress tests in our test environment. There is expected downtime during that period. **Production services will not be affected.**.

Jan 30, 13:30:01 GMT+0
Identified - Maintenance is now in progress.

Jan 30, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 15 minutes

Affected Components: Networking

Jan 30, 10:00:00 GMT+0
Identified - [testgateway.altapaysecure.com](http://testgateway.altapaysecure.com) is under maintenance and it will be done for several minutes. We will inform you when the system is up and running. Your production services are not affected..

Jan 30, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 30, 10:15:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 20 minutes

Affected Components: Checkout, Processing

Jan 19, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Jan 20, 00:21:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 19, 23:01:00 GMT+0
Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on Gateway, Shopify and Checkout services. These tests are essential to ensure our systems are fully prepared to handle peak traffic for high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support..

Affected Components: Processing

Jan 15, 10:00:00 GMT+0
Completed - The test gateway has been taken down for maintenance.

Duration: 1 hour and 17 minutes

Affected Components: Processing

Dec 16, 10:03:00 GMT+0
Identified - There is an active incident on Klarna side at the moment, and they are working towards remediation..

Dec 16, 11:08:44 GMT+0
Identified - Check directly status from Klarna side here: <https://status.klarna.com/>.

Dec 16, 11:13:44 GMT+0
Monitoring - Klarna has applied a fix and we are monitoring the situation closely .

Dec 16, 11:20:14 GMT+0
Resolved - Incident confirmed to be resolved..

Duration: 3 hours

Affected Components: Search service, Processing

Nov 21, 08:00:00 GMT+0
Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support..

Nov 21, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 21, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 37 minutes

Affected Components: Search service, Processing

Oct 29, 23:01:00 GMT+0
Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support..

Oct 29, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Oct 30, 00:38:25 GMT+0
Completed - Maintenance has completed successfully..

Duration: 15 hours and 1 minute

Affected Components: Processing

Oct 30, 01:00:00 GMT+0
Resolved - This incident has been resolved. For more information visit: <https://status.vippsmobilepay.com/incidents/vxclrw49b11d>.

Oct 29, 16:30:00 GMT+0
Identified - Vipps/MobilePay is experiencing problems processing payments. This affects some users. Vipps/MobilePay is working on resolving the issue and will provide an update as soon as we have new information.

Oct 29, 19:02:24 GMT+0
Monitoring - The Vipps/MobilePay team has applied a fix, and we can see some payments are going through. We will continue to monitor the situation and keep you up to date with the status..

Duration: 3 hours

Affected Components: Search service, Processing

Sep 29, 13:26:48 GMT+0
Identified - The maintenance window has been rescheduled Original date was 1/10 New date is 16/10.

Oct 8, 22:01:00 GMT+0
Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support..

Oct 15, 22:01:01 GMT+0
Identified - Maintenance is now in progress.

Oct 16, 01:01:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours

Affected Components: Search service, Processing

Sep 24, 22:01:00 GMT+0
Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support..

Sep 25, 01:01:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 24, 22:01:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours

Affected Components: Processing

Aug 15, 12:23:59 GMT+0
Identified - The maintenance is scheduled to start at August 28, 2025 00:01 (UTC+1).

Aug 27, 22:01:00 GMT+0
Identified - What: Upgrade of databases Impact: During the maintenance window there can be 2 x 1 minute interruptions in transaction processing when performing database switch. If there are any questions or concerns please do not hesitate to contact Altapay Support.

Aug 27, 22:01:01 GMT+0
Identified - Maintenance is now in progress.

Aug 28, 00:01:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Processing

Aug 5, 13:12:16 GMT+0
Monitoring - The terminal supplier has implemented a fix and are currently monitoring the result..

Aug 5, 12:53:55 GMT+0
Investigating - We are currently investigating an incident where many in-store transactions are being affected. Some stores are affected more than others however we do see a very high decline rate in other stores. Online transactions seem to be unaffected..

Aug 5, 13:04:50 GMT+0
Identified - The terminal supplier is working on the issue and have identified the issue and are working on correcting the issue. It seems to be an issue with processing Mastercard when the acquirer is Rapyd/Valitor..

Aug 5, 13:24:17 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Search service

Feb 25, 12:34:08 GMT+0
Identified - Impact: During the maintenance window interruptions in payment processing can occur 5 times for up to 1 minutes each. If there are any questions or concerns please do not hesitate to contact Altapay Support.

Feb 25, 12:34:22 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Mar 11, 00:01:21 GMT+0
Completed - The scheduled maintenance has been completed..

Mar 10, 23:01:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Duration: 1 hour and 30 minutes

Affected Components: Processing, Checkout

Dec 19, 02:00:23 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Dec 4, 10:29:18 GMT+0
Identified - We are performing a database upgrade to continue delivering the highest standards of reliability and speed. During the maintenance period there might be a brief pause in transaction processing two times for up to two minutes..

Dec 19, 03:00:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Dec 19, 04:30:21 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 3 hours

Affected Components: Processing, Checkout

Nov 19, 23:01:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 20, 03:05:45 GMT+0
Completed - We’re pleased to announce that our recent stress test was successfully completed in preparation for Black Friday. All systems performed as expected, confirming that we’re ready to handle increased traffic and transaction volumes seamlessly. This maintenance did not impact processing, and everything is running smoothly. Thank you for your trust in us as we gear up for a successful season!.

Nov 19, 22:00:41 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Oct 29, 14:38:29 GMT+0
Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Checkout and Connector services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support..

Duration: 3 hours

Affected Components: Processing, Checkout

Nov 13, 02:01:21 GMT+0
Completed - The scheduled maintenance has been completed..

Nov 12, 22:00:33 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Nov 12, 23:01:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 29, 14:37:05 GMT+0
Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Checkout and Connector services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support..

Duration: 1 hour

Affected Components: Processing

Oct 28, 00:01:02 GMT+0
Completed - The scheduled maintenance has been completed..

Oct 27, 22:01:02 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Oct 25, 08:28:50 GMT+0
Identified - AltaPay will perform emergency database maintenance Impact: During the maintenance window interruptions in transaction processing can occur one time up to 2 minutes during the database switch. If there are any questions or concerns please do not hesitate to contact Altapay Support.

Oct 27, 23:01:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Duration: 2 hours

Oct 24, 21:01:02 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Oct 24, 22:03:02 GMT+0
Identified - Scheduled maintenance is still in progress. We will provide updates as necessary..

Oct 24, 22:03:26 GMT+0
Identified - Reporting database has been disabled. No payments are affected by the change..

Oct 24, 22:37:48 GMT+0
Identified - Reporting database has been enabled again..

Sep 25, 14:25:32 GMT+0
Identified - Impact: During the maintenance window interruptions in reporting can occur 2 times up to 10 minutes each. If there are any questions or concerns please do not hesitate to contact Altapay Support.

Oct 24, 22:01:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 24, 23:07:17 GMT+0
Completed - The database maintenance has been completed and verified. Should you encounter any issues with the conversion / orders page, reporting and reconciliation (either UI or API), please contact support@altapay.com.