Altapay - Nets Processing Issue – Incident details

Nets Processing Issue

Resolved
Partial outage
Started about 1 month agoLasted about 1 hour

Affected

Processing

Partial outage from 6:39 PM to 8:06 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented by Nets and we are monitoring the results.

  • Investigating
    Investigating

    A processing issue towards Nets has been identified. Impact: Currently most of the payments that are processed with Nets as acquirer are affected; Update: processing danish cards with other acquirers is also affected. Cause: The problem has been identified to be caused by Nets processing platform; Actions towards solving the issue is ongoing and we will keep you updated. We apologize for any inconvenience this issue is causing.