Is AltaPay up and running?
All Systems Operational

About This Site

Here you can see the current status of AltaPay. Any outages or downtime will be highlighted in red. If you have any questions, you can reach us via mail on support@altapay.com

Networking Operational
90 days ago
99.98 % uptime
Today
Processing Operational
90 days ago
99.98 % uptime
Today
Search service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 30, 2024

No incidents reported today.

May 29, 2024

No incidents reported.

May 28, 2024
Resolved - This incident has been solved. We have been monitoring that the traffic towards Elavon US is accepted from our full IP range since yesterday.
May 28, 10:36 CEST
Update - The connection towards Elavon US seems to be denied from specific network IP of the AltaPay Platform again.

We have applied a fix to route the traffic in a different way, while we request Elavon US to lift the denial.

IN the meantime transactions will go through as expected.

May 17, 16:48 CEST
Update - Elavon US has applied a fix in their infrastructure, and we are back to routing the traffic as expected.

We are monitoring the situation.

May 17, 16:04 CEST
Monitoring - A temporary fix was applied to route the traffic towards Elavon US through a network IP that will be allowed.

In the meantime, we are in communication with Elavon US to sort this issue out permanently.

May 17, 15:23 CEST
Update - The connection towards Elavon US seems to be denied from specific network IP of the AltaPay Platform.

The issue is affecting all transactions from that specific Network IP, amounting to approximately 50% of the transaction total.

We are applying a fix to route the traffic in a different way, while we request Elavon US to look at the issue.

May 17, 15:00 CEST
Identified - We have identified an issue with processing 3D Secure on transactions processed via Elavon US acquirer.

Please note that this issue is affecting transactions processed in USD and CAD via acquirer Elavon US where transactions are declined in the 3D Secure authentication.

Transactions processed in other currencies or via other acquirers are not affected by this.

May 17, 13:08 CEST
Completed - The scheduled maintenance has been completed.
May 28, 04:10 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 04:00 CEST
Scheduled - AltaPay will do maintenance on Shopify infrastructure.
Partial disruptions on payment processing via Shopify can be experienced.

Please note that this is only affecting Shopify merchants.

May 13, 12:03 CEST
May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024
Resolved - The issue with degraded performance has been resolved and stable.

outage start: 13:02
outage end: 13:11

May 24, 13:50 CEST
Investigating - We have been notified about an increased decline on in-store transactions processed via SHIFT4/Finaro/Credorax.
outage start time: 13:02

May 24, 13:20 CEST
May 23, 2024
Resolved - This incident has been resolved.
May 23, 17:36 CEST
Update - fixed at 17:04
May 23, 17:30 CEST
Investigating - Since 16:11 we are being affected by ongoing infrastructure issues of Monet+, specifically the authorisation part.
This affects terminals with Monet+ link.
We will keep you posted in regards to the issue evolution and hopefully quick resolution.

May 23, 17:29 CEST
May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
May 16, 2024

No incidents reported.