Altapay - Issues with Card Payments using Shift4 Acquirer – Incident details

All systems operational

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Issues with Card Payments using Shift4 Acquirer

Resolved2 hours 25 minutes

Affected

Processing

Operational from 1:11 PM to 3:36 PM

  • ResolvedUTC

    The issue has not reoccurred, and the Shift4 system is working nominally.

  • MonitoringUTC

    The Card Acquirer Shift4 had some issues between 13:40 and 14:00, causing the transaction to timeout. The issue has been solved, and we are monitoring the situation closely.