Altapay - Slow response times for CheckoutAPI – Incident details

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Slow response times for CheckoutAPI

ResolvedDegraded performance15 hours 38 minutes

Affected

Checkout

Degraded performance from 3:37 PM to 7:16 AM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    The database cluster has been scaled, and the service is operational. We are monitoring the situation

  • UpdateUTC

    We are continuing to work on a fix for this issue.

  • UpdateUTC

    The database cluster is being scaled at the moment. You might experience downtime for up to two minutes during the failover operation.

  • IdentifiedUTC

    The issue is identified and we are working on implementing a fix

  • InvestigatingUTC

    We are currently investigating an issue with the Checkout API where payment methods are loading slow as well as the payment page itself is also loading slow. This is affecting Checkout API. If integrated via the merchant API (API/createPaymentRequest) then you are not affected.