Altapay - 3DS Decline: Could not request card ranges for Dankort via Nets – Incident details

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3DS Decline: Could not request card ranges for Dankort via Nets

ResolvedDegraded performance25 hours 12 minutes

Affected

Processing

Degraded performance from 7:34 AM to 8:46 AM

  • ResolvedUTC

    This incident has now been resolved. We will roll back the workarounds to get back into normal operation

  • UpdateUTC

    We continue to investigate the issue. For the time being we have implemented a workaround to ensure transactions can be processed.

  • UpdateUTC

    We are continuing to investigate the issue

  • InvestigatingUTC

    We are currently investigating an issue where Dankort is declined with error message: 3DS Decline: Could not request card ranges for Dankort via Nets The incident is isolated gateway release 20240313