Altapay - High decline rate on Dankort via Nets – Incident details

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High decline rate on Dankort via Nets

Resolved3 hours 31 minutes

Affected

Processing

Operational from 10:39 AM to 2:10 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Nets has implemented the fix and we see that Dankort Secured by Nets is working again and that transactions are accepted.

  • IdentifiedUTC

    Nets has identified the issue being related to an upgrade of Dankort Directory Server. A fix is currently being prepared

  • UpdateUTC

    We see that Dankort are declined in 3DS verification with error message: 3DS Decline: Could not request card ranges We are in contact with Nets to have the issue solved.

  • InvestigatingUTC

    We are currently investigating this issue.