Altapay - degraded performance – Incident details

This incident has been resolved

The processing platform is back to normal operations. We will continue to monitor and investigate the root cause with our infrastructure provider.

We have identified the issue once again, and we are working closely with our infrastructure provider to mitigate the situation

The issue was resolved, and we are working on a mitigation. We continue to monitor the situation

We are continuing working with the infrastructure provider analysing the case.

We have identified the issue again, we are working closely with our infrastructure provider to mitigate the situation.

The issue was resolved, and we are working on a mitigation. We continue to monitor the situation.

The issue is occurring again, degrading the performance of the payment processing. We are investigating with our Infrastructure experts.

The transaction processing is now back to normal operation. We continue to monitor the situation.

We are still investigating the issue with degraded performance on the platform. Some transactions are rejected with error message 'no protocol' or 'Could not format method callback url'