Altapay - Rapyd in-store rejections – Incident details

All systems operational

Rapyd in-store rejections

Resolved
Operational
Started almost 2 years agoLasted about 6 hours

Affected

Processing

Operational from 6:39 AM to 12:31 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved

  • Monitoring
    Monitoring

    A fix has been implemented and we are now monitoring the situation

  • Identified
    Identified

    We are in contact with the acquiring partner and the terminal supplier to solve an issue with a high decline of Card Present transactions with error code 126 indicating an issue with the encryption/decryption of the PIN block

  • Monitoring
    Monitoring

    Transaction processing are back to normal. We are monitoring the situation.

  • Investigating
    Investigating

    We are investigating a possible issue at the acquiring partner Rapyd/Valitor as we see that in-store transactions processed via Rapyd is being declined. All efforts are being put into mitigating and resolving the issue and we will continue to keep you updated. Please note that this issue is affecting in-store payments processed via the Rapyd/Valitor acquirer. Online transactions via Rapyd/Valitor as well as in-store transactions via other acquirers are not affected.