Altapay - In store payment processing – Incident details

This incident has been resolved

Upon further investigation we can confirm that processing of in-store transactions are back to normal. We will continue to monitor the situation

After further investigating we can still see that payments are failing.

The network issues has now been mitigated and processing of in-store transactions should be back to normal. Our team continues to monitor the issue.

The acquiring partner Rapyd/Valitor continue to experience Network Issues which are resulting in some outages. All efforts are being put into mitigating and resolving the issue and we will continue to keep you updated. Please note that this issue is affecting in-store payments processed via the Rapyd/Valitor acquirer. Online transactions via Rapyd/Valitor as well as in-store transactions via other acquirers are not affected.

The payment processing/acquiring partner continue to experience Network Issues which are resulting in some outages. All efforts are being put into mitigating and resolving the issue and we will continue to keep you updated.

We can confirm an issue with some in-store payment terminals where a high decline rate has been noticed. The terminal supplier is currently working on solving the issue