Altapay - Issue Networking – Incident details

All systems operational

Issue Networking

Resolved
Degraded performance
Started almost 3 years agoLasted about 7 hours

Affected

Processing

Degraded performance from 5:03 AM to 11:42 AM

Networking

Degraded performance from 5:03 AM to 11:42 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Our DNS service has applied a fix, and services are operational. We will continue monitoring the services closely in the meantime.

  • Investigating
    UTC
    Investigating

    A possible processing issue with our DNS service provider has been identified Impact: Systems are not able to reach to altapaysecure.com or altapayplatform.com, unless DNS records are cached by your system. Investigations is ongoing and we will keep you updated. We apologize for any inconvenience this issue is causing.