Altapay - 3D Secure – Incident details

All systems operational

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3D Secure

ResolvedDegraded performance6 hours 24 minutes

Affected

Processing

Degraded performance from 8:41 AM to 3:05 PM

  • ResolvedUTC

    Nets has resolved the issue and 3-D Secure service is operating normally.

  • MonitoringUTC

    Nets has resolved the issue and 3-D Secure service is operating normally again

  • UpdateUTC

    Update: There are currently problems using the 3-D Secure service at Nets (Danish issued cards). Status: The root cause has been identified and Nets is working on implementing a fix. No estimated time for solution. Start: 2023-10-01 09:05 CEST Impact: We experience instability in 3-D Secure services. Transactions on Internet using 3-D Secure can be declined.

  • IdentifiedUTC

    We got confirmation that the 3D Secure failures/declines are an issue at NETS, and are waiting them for further updates.

  • InvestigatingUTC

    We are currently experiencing issues with 3D Secure and are currently investigating the issue together with Finaro.