Altapay - Credorax sonnecttimeout – Incident details

All systems operational

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Credorax sonnecttimeout

Resolved6 hours 12 minutes

Affected

Processing

Operational from 1:49 AM to 8:01 AM

  • ResolvedUTC

    This incident is considered resolved

  • MonitoringUTC

    A fix has been implemented at the acquirer and we see that transactions are being accepted again

  • IdentifiedUTC

    Currently there is a connectivity issue at the acquirer Finaro/Credorax which is affecting processing of payments. Transactions acquired via Valitor and Nets is working as expected. Finaro is workinig on solving the issue