Altapay - Disruptions receiving POS transaction information on the gateway – Incident details

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Disruptions receiving POS transaction information on the gateway

Resolved46 hours 25 minutes

Affected

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Operational from 2:47 PM to 1:13 PM

  • ResolvedUTC

    The issue has been resolved and all transactions have synced to the gateway. New transactions should be visible on the gateway as normal.

  • MonitoringUTC

    A fix has been implemented by the 3rd party provider. All POS transactions from 25/02 - 01/03 are syncing to the gateway continuously and it will take some time until it has fully synced. We are monitoring the situation.

  • UpdateUTC

    Our 3rd party provider has informed us they continue to work on the issue, but we have received no further details at this time. We will update this status as soon as we receive any news on the situation.

  • InvestigatingUTC

    We are currently experiencing issues with some POS transaction data not being uploaded to the payment gateway. This is caused by an issue with a 3rd party provider and we are awaiting further information.