Altapay - In-Store transactions via Nets is declined – Incident details

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In-Store transactions via Nets is declined

Resolved1 hour 58 minutes

Affected

Processing

Operational from 8:45 AM to 10:44 AM

  • ResolvedUTC

    This incident has been resolved

  • MonitoringUTC

    A fix has been implemented and authorisation request are now receiving a response form NETS. We are monitoring the situation

  • IdentifiedUTC

    The issue has been identified and Nets is implementing a correction. We do see a small amount of in-store transaction being processed via Nets again however still many transactions are being rejected.

  • InvestigatingUTC

    Nets is currently investigating an issue processing in-store transactions. Currently we can see that in-store transactions routed via Nets is rejected.