Altapay - In-Store transactions via Nets is declined – Incident details

All systems operational

In-Store transactions via Nets is declined

Resolved
Operational
Started over 3 years agoLasted about 2 hours

Affected

Processing

Operational from 8:45 AM to 10:44 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and authorisation request are now receiving a response form NETS. We are monitoring the situation

  • Identified
    UTC
    Identified

    The issue has been identified and Nets is implementing a correction. We do see a small amount of in-store transaction being processed via Nets again however still many transactions are being rejected.

  • Investigating
    UTC
    Investigating

    Nets is currently investigating an issue processing in-store transactions. Currently we can see that in-store transactions routed via Nets is rejected.