Altapay - MobilePay processing – Incident details

**Impact:** 1 - Low‌ **Description & Scope of incident** Some MobilePay transactions were internally declined when the card was tokenized and the acquirer was Finaro/Crederox. **Analysis of Incident** At 14:01 Some MobilePay transactions started to be marked with incorrect card scheme \(instead of MasterCard/Visa they were marked as ‘Unknown Card’\), but still processed 16:00 the underlying issue was identified 19:00 Monitoring systems indicated that some transactions were declined due to incorrect card scheme information 20:30 A fix was deployed to production which set correct card scheme information to new transactions ‌ **Remedial Action** 16/1-2023 All processed transactions with incorrect card type was updated to have proper card scheme information Mitigation plan: * Implemented additional checks/tests for serialization on MobilePay payload

This incident has been resolved

A fix has been implemented and we are monitoring the situation

The issue has been identified and a fix is being implemented.