Altapay - Logging Database emergency maintenance – Incident details

All systems operational

Logging Database emergency maintenance

Resolved
Degraded performance
Started about 3 years agoLasted about 3 hours

Affected

Processing

Operational from 9:11 AM to 9:11 AM, Degraded performance from 9:11 AM to 12:25 PM

Search service

Operational from 9:11 AM to 9:11 AM, Degraded performance from 9:11 AM to 12:25 PM

Updates
  • Resolved
    Resolved

    After continued monitoring we have concluded gateway performance and the logging database is behaving is normal.

  • Monitoring
    Monitoring

    We are currently monitoring the effect of the maintenance on the logging database. Performance is back to normal and HTTP logs are being populated, but might still have a slight delay.

  • Identified
    Identified

    We are currently performing an emergency maintenance on our logging database. Processing is working but feedback and status updates in the merchant interface will be delayed.