Altapay - In-Store transactions declines – Incident details

All systems operational

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In-Store transactions declines

ResolvedPartial outage30 minutes

Affected

Processing

Partial outage from 12:53 PM to 1:24 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    The terminal supplier has implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    The terminal supplier is working on the issue and have identified the issue and are working on correcting the issue.

    It seems to be an issue with processing Mastercard when the acquirer is Rapyd/Valitor.

  • InvestigatingUTC

    We are currently investigating an incident where many in-store transactions are being affected. Some stores are affected more than others however we do see a very high decline rate in other stores.

    Online transactions seem to be unaffected.