Altapay - Transactions via Rapyd as an acquirer is not settled – Incident details

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Transactions via Rapyd as an acquirer is not settled

Resolved21 hours 1 minute

Affected

Processing

Degraded performance from 11:02 AM to 2:51 PM, Operational from 2:51 PM to 8:04 AM

  • ResolvedUTC

    We can confirm that the transactions from 28/2 - 3/3 has now been settled and that payouts from the acquirer will be processed today.

  • MonitoringUTC

    We implemented a fix and we will monitor the results.

    We expect that the missing transactions will be registered at Rapyd after midnight.

  • IdentifiedUTC

    Please be aware that transactions towards Rapyd are currently not being settled.

    Due to this the payments for the transactions processed via Rapyd as an acquirer is not being paid out.