Altapay - Some transactions are not searchable – Incident details

Search service experiencing degraded performance

Some transactions are not searchable

Identified
Degraded performance
Started 5 days ago

Affected

Search service

Degraded performance from 3:42 PM to 12:00 AM

Updates
  • Identified
    Identified

    We have identified an issue with our reporting pipeline where a small portion of payments might not show in:

    Search Results
    Payments Pages (Orders, Attempts, Agreements, etc)

    It is affecting:
    Reporting - Both from the User interface and API

    Payment processing is unaffected.

    We are investigating and we will keep you posted with any updates on resolution.