Altapay - Payment processing issue – Incident details

All systems operational

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Payment processing issue

ResolvedDegraded performance3 hours 1 minute

Affected

Processing

Degraded performance from 10:56 AM to 11:29 AM, Operational from 11:29 AM to 1:57 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    We are currently investigating this incident where some merchants have many transactions being declined as well as capture/refund/releases not being accepted.

    The issue is very sporadic. Some merchants experience it a lot and other merchants don't have any issue at all