Altapay - Infrastructure Optimization – Maintenance details

Infrastructure Optimization

Completed
Scheduled for May 05, 2026 at 3:30 AM – 4:00 AM

Affects

Checkout

Under maintenance from 3:30 AM to 4:00 AM

Updates
  • Completed
    May 05, 2026 at 4:00 AM
    Completed
    May 05, 2026 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    May 05, 2026 at 3:30 AM
    In progress
    May 05, 2026 at 3:30 AM
    Maintenance is now in progress
  • Planned
    May 05, 2026 at 3:30 AM
    Planned
    May 05, 2026 at 3:30 AM

    During this window, we will transition services for merchants who experienced callback delivery issues following our recent infrastructure move. This change will restore their service to the previous environment to ensure stability.

    Impact

    • Downtime: Affected merchants may experience up to two separate 1-minute intervals of downtime during the window.

    • Affected Users: This maintenance only impacts selected merchants integrated with the Checkout API.

    Action Required: Whitelisting

    Please ensure that the following IP addresses remain whitelisted in your firewall to prevent service disruptions:

    • IPv4: 185.206.120.0/24, 185.203.232.129, and 185.203.233.129

    • IPv6: 2a10:a200::/29

    Who is NOT affected?

    You can disregard this notice if you use any of the following:

    • Standard AltaPay plugins (Shopify, Magento, WordPress, etc.)

    • Custom integrations via API/createPaymentRequest