Altapay - [IDENTIFIED] Reporting Database – Incident details

Search service experiencing degraded performance

[IDENTIFIED] Reporting Database

Investigating
Degraded performance
Started about 10 hours ago

Affected

Search service

Degraded performance from 7:11 PM to 12:00 AM

Updates
  • Investigating
    Investigating

    An issue with our reporting have been identified. Impact: currently some pages (Reports UI, Orders, Payments, Agreements), and the customReport API are displaying outdated information.

    Payment processing is working and not affected.