Altapay - Investigating performance in payment flow – Incident details

Investigating performance in payment flow

Resolved
Degraded performance
Started 18 days agoLasted 35 minutes

Affected

Processing

Degraded performance from 12:23 PM to 12:58 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    Dear Merchant,

    Our engineering team is currently investigating a temporary performance issue affecting transaction processing times across our gateway.

    While transactions are continuing to process, you or your customers may experience delays in transaction confirmation or authorization responses. We are actively analyzing system metrics and working to restore standard performance speeds as quickly as possible.

    We will provide another update within the next hour, or as soon as we have concrete progress to share. You can also monitor real-time updates on our official status page.

    We appreciate your patience and apologize for any inconvenience this may cause to your business.