Altapay - High decline rate on MobilePay transactions – Incident details

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High decline rate on MobilePay transactions

ResolvedDegraded performance1 hour 6 minutes

Affected

Processing

Degraded performance from 1:05 PM to 2:12 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    MobilePay has implemented a fix and we are currently monitoring the situation

  • IdentifiedUTC

    The issue has been identified and MobilePay is working on a correction

  • InvestigatingUTC

    We are currently observing an unusually high rate of declined MobilePay transactions across our network.

    Our engineering and support teams are actively investigating the root cause with MobilePay and working to restore normal processing as quickly as possible.

    • Impact: Customers attempting to pay via MobilePay may experience payment failures or error messages when approving the payment in the app.