Altapay - Notice history

All systems operational

Search service - Operational

Processing - Operational

Checkout - Operational

Networking - Operational

Networking - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
Aug 2023

Processing - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
Aug 2023

Search service - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Next page

Jun 2023
Jul 2023
Aug 2023

Checkout - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
Aug 2023

Notice history

Aug 2023

Search service unavailable
  • Resolved
    Resolved

    The search service is operational again

  • Identified
    Identified

    The search service is currently down so no transactions can be searched. This is not affecting and transaction processing which is operating as normal

Jul 2023

Planned Search Service maintenance
  • Completed
    July 18, 2023 at 8:00 PM
    Completed
    July 18, 2023 at 8:00 PM

    The scheduled maintenance has been completed.

  • In progress
    July 18, 2023 at 7:00 PM
    In progress
    July 18, 2023 at 7:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    July 18, 2023 at 5:59 PM
    Planned
    July 18, 2023 at 5:59 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    June 21, 2023 at 10:10 AM
    Planned
    June 21, 2023 at 10:10 AM

    What: Planned maintenance of 'Search Service' Impact: Processing of payments will NOT be affected. All processing of transactions will be processed during the maintenance window. While the Search service is down for maintenance you will not be able to look up or search for transactions on the payment gateway! If there are any questions or concerns please do not hesitate to contact Altapay Support

Jun 2023

Credorax sonnecttimeout
  • Resolved
    Resolved

    This incident is considered resolved

  • Monitoring
    Monitoring

    A fix has been implemented at the acquirer and we see that transactions are being accepted again

  • Identified
    Identified

    Currently there is a connectivity issue at the acquirer Finaro/Credorax which is affecting processing of payments. Transactions acquired via Valitor and Nets is working as expected. Finaro is workinig on solving the issue

Gateway Search Service: Degraded performance
  • Resolved
    Resolved

    The search service is again operational.

  • Investigating
    Investigating

    We are currently investigating an issue with the gateway search service, which can limit the ability to search for transactions on the gateway. This does not have an effect on payment processing.

Increase 3D Secure process errors
  • Resolved
    Resolved

    The increase in 3D Secure related errors was related to an issue with our 3rd party 3D Secure processing provider. The issue has now been resolved.

  • Investigating
    Investigating

    We are currently investigating an issue related to an increase in 3D Secure related errors. We will send an update as soon as we have more information.

Jun 2023 to Aug 2023

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