Notice history

Aug 2023

Sep 2023

Oct 2023

Aug 2023

Sep 2023

Oct 2023

Aug 2023

Sep 2023

Oct 2023

Aug 2023

Sep 2023

Oct 2023

Completed
October 25, 2023 at 12:53 AM
Completed
October 25, 2023 at 12:53 AM
The scheduled maintenance has been completed.
Update
October 25, 2023 at 12:52 AM
In progress
October 25, 2023 at 12:52 AM
Scheduled maintenance is still in progress. We will provide updates as necessary.
In progress
October 24, 2023 at 11:00 PM
In progress
October 24, 2023 at 11:00 PM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Planned
October 09, 2023 at 10:32 AM
Planned
October 09, 2023 at 10:32 AM
What: Database maintenance Controlled stress test Impact: During the maintenance window degraded service with longer response times can be expected. A downtime of 2 minutes might occur during the duration of the window. If there are any questions or concerns please do not hesitate to contact Altapay Support

Resolved
October 03, 2023 at 11:42 AM
Resolved
October 03, 2023 at 11:42 AM
This incident has been resolved.
Monitoring
October 03, 2023 at 5:28 AM
Monitoring
October 03, 2023 at 5:28 AM
Our DNS service has applied a fix, and services are operational. We will continue monitoring the services closely in the meantime.
Investigating
October 03, 2023 at 5:03 AM
Investigating
October 03, 2023 at 5:03 AM
A possible processing issue with our DNS service provider has been identified Impact: Systems are not able to reach to altapaysecure.com or altapayplatform.com, unless DNS records are cached by your system. Investigations is ongoing and we will keep you updated. We apologize for any inconvenience this issue is causing.

Resolved
October 01, 2023 at 3:05 PM
Resolved
October 01, 2023 at 3:05 PM
Nets has resolved the issue and 3-D Secure service is operating normally.
Monitoring
October 01, 2023 at 2:19 PM
Monitoring
October 01, 2023 at 2:19 PM
Nets has resolved the issue and 3-D Secure service is operating normally again
Update
October 01, 2023 at 11:23 AM
Update
October 01, 2023 at 11:23 AM
Update: There are currently problems using the 3-D Secure service at Nets (Danish issued cards). Status: The root cause has been identified and Nets is working on implementing a fix. No estimated time for solution. Start: 2023-10-01 09:05 CEST Impact: We experience instability in 3-D Secure services. Transactions on Internet using 3-D Secure can be declined.
Identified
October 01, 2023 at 10:06 AM
Identified
October 01, 2023 at 10:06 AM
We got confirmation that the 3D Secure failures/declines are an issue at NETS, and are waiting them for further updates.
Investigating
October 01, 2023 at 8:41 AM
Investigating
October 01, 2023 at 8:41 AM
We are currently experiencing issues with 3D Secure and are currently investigating the issue together with Finaro.

No notices reported this month

Resolved
August 31, 2023 at 9:04 AM
Resolved
August 31, 2023 at 9:04 AM
The search service is operational again
Identified
August 31, 2023 at 9:02 AM
Identified
August 31, 2023 at 9:02 AM
The search service is currently down so no transactions can be searched. This is not affecting and transaction processing which is operating as normal

Aug 2023 to Oct 2023

Altapay - Notice history