Altapay - Notice history

This incident has been resolved

The processing platform is back to normal operations. We will continue to monitor and investigate the root cause with our infrastructure provider.

We have identified the issue once again, and we are working closely with our infrastructure provider to mitigate the situation

The issue was resolved, and we are working on a mitigation. We continue to monitor the situation

We are continuing working with the infrastructure provider analysing the case.

We have identified the issue again, we are working closely with our infrastructure provider to mitigate the situation.

The issue was resolved, and we are working on a mitigation. We continue to monitor the situation.

The issue is occurring again, degrading the performance of the payment processing. We are investigating with our Infrastructure experts.

The transaction processing is now back to normal operation. We continue to monitor the situation.

We are still investigating the issue with degraded performance on the platform. Some transactions are rejected with error message 'no protocol' or 'Could not format method callback url'

This incident has been resolved

A fix has been implemented and we are now monitoring the situation

We are in contact with the acquiring partner and the terminal supplier to solve an issue with a high decline of Card Present transactions with error code 126 indicating an issue with the encryption/decryption of the PIN block

Transaction processing are back to normal. We are monitoring the situation.

This incident has been resolved

We are continuing to monitor for any further issues.

A correction has been implemented and we are monitoring the situation

This incident has been resolved

Upon further investigation we can confirm that processing of in-store transactions are back to normal. We will continue to monitor the situation

After further investigating we can still see that payments are failing.

The network issues has now been mitigated and processing of in-store transactions should be back to normal. Our team continues to monitor the issue.

The acquiring partner Rapyd/Valitor continue to experience Network Issues which are resulting in some outages. All efforts are being put into mitigating and resolving the issue and we will continue to keep you updated. Please note that this issue is affecting in-store payments processed via the Rapyd/Valitor acquirer. Online transactions via Rapyd/Valitor as well as in-store transactions via other acquirers are not affected.

The payment processing/acquiring partner continue to experience Network Issues which are resulting in some outages. All efforts are being put into mitigating and resolving the issue and we will continue to keep you updated.

We can confirm an issue with some in-store payment terminals where a high decline rate has been noticed. The terminal supplier is currently working on solving the issue