Altapay - Notice history

Checkout experiencing major outage

Checkout - Major outage

Networking - Operational

Search service - Operational

Processing - Operational

Networking - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

- Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Search service - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Checkout - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Notice history

Mar 2026

CheckoutAPI missing callbacks
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified an issue related to our CheckoutAPI service where the results of the transactions cannot be delivered.

    This is affecting merchants who have implemented the Checkout API (https://documentation.altapay.com/v2/Checkout-API/)

    Merchants using Shopify, Magento or other plugins as well as the Merchant API is not affected by this

Transactions via Rapyd as an acquirer is not settled
  • Resolved
    Resolved

    We can confirm that the transactions from 28/2 - 3/3 has now been settled and that payouts from the acquirer will be processed today.

  • Monitoring
    Monitoring

    We implemented a fix and we will monitor the results.

    We expect that the missing transactions will be registered at Rapyd after midnight.

  • Identified
    Identified

    Please be aware that transactions towards Rapyd are currently not being settled.

    Due to this the payments for the transactions processed via Rapyd as an acquirer is not being paid out.

3DS / MitId verification issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating an issue where 3DS / MitId verification is failing.

Feb 2026

An issue with the database responsible for the conversion, orders page and search results has been identifier. You might not be able to see results in the page, but payments are being processed successfully.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
[IDENTIFIED] Issues with the Conversion and Orders page
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    An issue with the database responsible for the conversion, orders page and search results has been identifier.

    You might not be able to see results in the page, but payments are being processed successfully.

Scale Platform
  • Completed
    February 25, 2026 at 3:15 AM
    Completed
    February 25, 2026 at 3:15 AM
    Maintenance has completed successfully
  • In progress
    February 25, 2026 at 1:15 AM
    In progress
    February 25, 2026 at 1:15 AM
    Maintenance is now in progress
  • Planned
    February 25, 2026 at 1:15 AM
    Planned
    February 25, 2026 at 1:15 AM

    We will be adding a new environment to our ecosystem to be able to increase our scale even further.

    We expect 20 to 30 minutes downtime during that time.

Jan 2026

Maintenance in Test Environment (testgateway)
  • Completed
    January 30, 2026 at 2:30 PM
    Completed
    January 30, 2026 at 2:30 PM
    Maintenance has completed successfully
  • In progress
    January 30, 2026 at 1:30 PM
    In progress
    January 30, 2026 at 1:30 PM
    Maintenance is now in progress
  • Planned
    January 30, 2026 at 1:30 PM
    Planned
    January 30, 2026 at 1:30 PM

    We are planning to perform a series of stress tests in our test environment.

    There is expected downtime during that period.

    Production services will not be affected.

Changes in test environment DNS
  • Completed
    January 30, 2026 at 10:15 AM
    Completed
    January 30, 2026 at 10:15 AM
    Maintenance has completed successfully
  • Update
    January 30, 2026 at 10:00 AM
    Update
    January 30, 2026 at 10:00 AM
    Maintenance is now in progress
  • In progress
    January 30, 2026 at 10:00 AM
    In progress
    January 30, 2026 at 10:00 AM

    testgateway.altapaysecure.com is under maintenance and it will be done for several minutes.

    We will inform you when the system is up and running.

    Your production services are not affected.

Config + Stress Test
  • Completed
    January 20, 2026 at 12:21 AM
    Completed
    January 20, 2026 at 12:21 AM
    Maintenance has completed successfully
  • In progress
    January 19, 2026 at 11:01 PM
    In progress
    January 19, 2026 at 11:01 PM
    Maintenance is now in progress
  • Planned
    January 19, 2026 at 11:01 PM
    Planned
    January 19, 2026 at 11:01 PM

    As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on Gateway, Shopify and Checkout services. These tests are essential to ensure our systems are fully prepared to handle peak traffic for high-demand periods.

    During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions.

    Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services.

    For any questions, please don’t hesitate to reach out to AltaPay Support.

Test gateway maintenance
  • Completed
    January 15, 2026 at 10:00 AM
    Completed
    January 15, 2026 at 10:00 AM

    The test gateway has been taken down for maintenance

Jan 2026 to Mar 2026

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