Altapay - Notice history

All systems operational

Search service - Operational

Processing - Operational

Checkout - Operational

Networking - Operational

Networking - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2023
May 2023
Jun 2023

Processing - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2023
May 2023
Jun 2023

Search service - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 100.0%

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Next page

Apr 2023
May 2023
Jun 2023

Checkout - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2023
May 2023
Jun 2023

Notice history

Jun 2023

Credorax sonnecttimeout
  • Resolved
    Resolved

    This incident is considered resolved

  • Monitoring
    Monitoring

    A fix has been implemented at the acquirer and we see that transactions are being accepted again

  • Identified
    Identified

    Currently there is a connectivity issue at the acquirer Finaro/Credorax which is affecting processing of payments. Transactions acquired via Valitor and Nets is working as expected. Finaro is workinig on solving the issue

Gateway Search Service: Degraded performance
  • Resolved
    Resolved

    The search service is again operational.

  • Investigating
    Investigating

    We are currently investigating an issue with the gateway search service, which can limit the ability to search for transactions on the gateway. This does not have an effect on payment processing.

Increase 3D Secure process errors
  • Resolved
    Resolved

    The increase in 3D Secure related errors was related to an issue with our 3rd party 3D Secure processing provider. The issue has now been resolved.

  • Investigating
    Investigating

    We are currently investigating an issue related to an increase in 3D Secure related errors. We will send an update as soon as we have more information.

May 2023

Database maintenance
  • Completed
    May 09, 2023 at 11:00 PM
    Completed
    May 09, 2023 at 11:00 PM

    The scheduled maintenance has been completed.

  • In progress
    May 09, 2023 at 10:00 PM
    In progress
    May 09, 2023 at 10:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    April 25, 2023 at 1:28 PM
    Planned
    April 25, 2023 at 1:28 PM

    What: Scheduled database maintenance Impact: The payment processing can be affected 2 times of up to 3 seconds. If there are any questions or concerns please do not hesitate to contact Altapay Support

Apr 2023

No notices reported this month

Apr 2023 to Jun 2023

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