Altapay - Notice history

**Impact:** 5 - Very high ‌ **Description & Scope of incident** All merchants running gateway software version 20220525 were not able to process payments from 17:53 to 18:58 after applying aversion patch ‌ **Analysis of Incident** When applying the version patch for 20220525 it was at first reported as successful by the upgrade tool even though the patching was incomplete. Monitoring showed a processing issue and remedial action was initiated. ‌ **Remedial Action** Automatic rollback was attempted but failed Manual correction was initiated, and patching was completed at 18:58 where all services were restored. Mitigation plan: * Implement additional checks in the deployment automation tool to validate changes are persisted according to expectations * Ensure integrity of auxiliary resources when performing maintenance tasks

A patch has been applied at 18:59, and the issue has been solved. An incident report will be deliver during the next day.

A patch has been applied, and the issue should have been resolved. We are monitoring the situation.

There was an issue with the deployment process of a revision for 20220525. A patch is being applied.

The issues with iDeal payments have been resolved and payments are being processed as normal

MobilePay is back to normal operation. Investigation of the root cause and how to prevent a similar issue is ongoing at MobilePay.

After continued monitoring we have concluded gateway performance and the logging database is behaving is normal.

We are currently monitoring the effect of the maintenance on the logging database. Performance is back to normal and HTTP logs are being populated, but might still have a slight delay.