Altapay - Notice history

All systems operational

Search service - Operational

Processing - Operational

Checkout - Operational

Networking - Operational

Networking - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Processing - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Search service - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Next page

Jul 2024
Aug 2024
Sep 2024

Checkout - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Notice history

Sep 2024

Scheduled Database maintenance
  • Update
    Update

    We’re pleased to announce the successful completion of our scheduled database upgrade. With this transition to MySQL 8, our platform now benefits from advanced security, enhanced stability, and a more robust infrastructure, setting the stage for a smoother, faster experience.

  • Update
    Update

    The scheduled maintenance has been completed.

  • Update
    Update

    We’re pleased to announce the successful completion of our scheduled database upgrade. We keep to continue monitoring the setup.

  • Update
    Update

    Our scheduled maintenance is underway, and we’re here to keep you informed with timely updates as we enhance our platform.

  • Update
    Update

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    Update

    We will be undergoing scheduled maintenance during this time.

  • Update
    Update

    We will be undergoing scheduled maintenance during this time.

  • Update
    Update

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    Update

    We will be undergoing scheduled maintenance during this time.

  • Resolved
    Resolved

    Impact: During the maintenance window interruptions in payment processing can occur 2 times up to 10 minutes each. If there are any questions or concerns please do not hesitate to contact Altapay Support

Testgateway maintenance
  • Completed
    September 19, 2024 at 11:50 AM
    Completed
    September 19, 2024 at 11:50 AM

    The scheduled maintenance has been completed.

  • In progress
    September 19, 2024 at 11:20 AM
    In progress
    September 19, 2024 at 11:20 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    September 19, 2024 at 11:15 AM
    Planned
    September 19, 2024 at 11:15 AM

    We are doing database changes for the testgateway for which it might be unavailable.

Aug 2024

Stress tests with different database configuration
  • Completed
    August 28, 2024 at 11:25 PM
    Completed
    August 28, 2024 at 11:25 PM

    The scheduled maintenance has been completed.

  • In progress
    August 28, 2024 at 10:00 PM
    In progress
    August 28, 2024 at 10:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 28, 2024 at 9:00 PM
    Planned
    August 28, 2024 at 9:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    August 15, 2024 at 12:36 AM
    Planned
    August 15, 2024 at 12:36 AM

    We will be undergoing scheduled maintenance during this time.

Issue with Checkout Availability
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The service is operational, and we are monitoring the situation.

  • Identified
    Identified

    ----You are affected only if you are using the Checkout Service.---- An issue with the High Availability in our Checkout service is causing the service to be partially operable. We have identified the issue and we are applying a fix.

Stress tests with different database configuration
  • Completed
    August 15, 2024 at 12:34 AM
    Completed
    August 15, 2024 at 12:34 AM

    The scheduled maintenance has been completed.

  • In progress
    August 14, 2024 at 10:00 PM
    In progress
    August 14, 2024 at 10:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 14, 2024 at 9:00 PM
    Planned
    August 14, 2024 at 9:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 29, 2024 at 11:52 PM
    Planned
    July 29, 2024 at 11:52 PM

    During the timeframe, we expect downtime 4 times for 3 minutes.

High response times in reporting module
  • Resolved
    Resolved

    Reporting modules are back to normal operation

  • Identified
    Identified

    We have identified high response times that are affecting our reporting modules, the conversion / orders page, and the transaction / payments page. Symptoms: - When going to the payments page, you might not see the statuses - When calling the reporting database, you might not see the right result All other systems are operational, and payment processing is not affected

Planned maintenance upgrading queuing system
  • Completed
    August 06, 2024 at 12:01 AM
    Completed
    August 06, 2024 at 12:01 AM

    The scheduled maintenance has been completed.

  • In progress
    August 05, 2024 at 10:01 PM
    In progress
    August 05, 2024 at 10:01 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 05, 2024 at 9:01 PM
    Planned
    August 05, 2024 at 9:01 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 05, 2024 at 10:37 AM
    Planned
    July 05, 2024 at 10:37 AM

    During the maintenance window the notification service will not be functional for 5 times in periods of 5 minutes The notification service is responsible for sending Vipps, MobilePay, Swish an similar app notifications to allow the customer to open the app and approve the transaction. This will not be functional for up to 5 minutes at a time. The reporting and search database can also have delays meaning that if you search for a transaction you might not find it until 5 minutes later.

Jul 2024

Stress tests with different database configuration
  • Completed
    July 29, 2024 at 11:51 PM
    Completed
    July 29, 2024 at 11:51 PM

    The scheduled maintenance has been completed.

  • In progress
    July 29, 2024 at 10:00 PM
    In progress
    July 29, 2024 at 10:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    July 16, 2024 at 8:57 AM
    Planned
    July 16, 2024 at 8:57 AM

    we are planning perform stress tests with different database configuration to find the optimal dabase size. During the timeframe, we expect downtime 4 times for 3 minutes.

Jul 2024 to Sep 2024

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