High decline rate on Dankort via Nets

Incident Report for Altapay

Resolved

This incident has been resolved.

Posted Apr 23, 2024 - 16:10 CEST

Monitoring

Nets has implemented the fix and we see that Dankort Secured by Nets is working again and that transactions are accepted.

Posted Apr 23, 2024 - 14:34 CEST

Identified

Nets has identified the issue being related to an upgrade of Dankort Directory Server. A fix is currently being prepared

Posted Apr 23, 2024 - 14:30 CEST

Update

We see that Dankort are declined in 3DS verification with error message:
3DS Decline: Could not request card ranges
We are in contact with Nets to have the issue solved.

Posted Apr 23, 2024 - 12:45 CEST

Investigating

We are currently investigating this issue.

Posted Apr 23, 2024 - 12:39 CEST

This incident affected: Processing.