Rapyd network issue continues

Incident Report for Altapay

Resolved

This incident has been resolved

Posted Nov 20, 2023 - 08:28 CET

Update

We are continuing to monitor for any further issues.

Posted Nov 20, 2023 - 08:28 CET

Monitoring

A correction has been implemented and we are monitoring the situation

Posted Nov 17, 2023 - 15:15 CET

Identified

The acquiring partner Rapyd/Valitor continue to experience Network Issues which are resulting in some random outages.

All efforts are being put into mitigating and resolving the issue and we will continue to keep you updated.

Please note that this issue is affecting in-store payments processed via the Rapyd/Valitor acquirer.
Online transactions via Rapyd/Valitor as well as in-store transactions via other acquirers are not affected.

Posted Nov 17, 2023 - 11:22 CET

This incident affected: Processing.