MobilePay processing
Incident Report for Altapay


1 - Low‌

Description & Scope of incident

Some MobilePay transactions were internally declined when the card was tokenized and the acquirer was Finaro/Crederox.

Analysis of Incident

At 14:01 Some MobilePay transactions started to be marked with incorrect card scheme (instead of MasterCard/Visa they were marked as ‘Unknown Card’), but still processed

16:00 the underlying issue was identified

19:00 Monitoring systems indicated that some transactions were declined due to incorrect card scheme information

20:30 A fix was deployed to production which set correct card scheme information to new transactions

Remedial Action

16/1-2023 All processed transactions with incorrect card type was updated to have proper card scheme information

Mitigation plan:

  • Implemented additional checks/tests for serialization on MobilePay payload
Posted Jan 23, 2023 - 13:46 CET

This incident has been resolved
Posted Jan 11, 2023 - 21:01 CET
A fix has been implemented and we are monitoring the situation
Posted Jan 11, 2023 - 20:44 CET
The issue has been identified and a fix is being implemented.
Posted Jan 11, 2023 - 18:36 CET
We are currently experiencing issues with MobilePay transactions. We are currently working on a solution.
Posted Jan 11, 2023 - 18:35 CET
This incident affected: Processing.