Slow response times for CheckoutAPI

Incident Report for Altapay

Resolved

This incident has been resolved.

Posted Oct 25, 2024 - 09:16 CEST

Monitoring

The database cluster has been scaled, and the service is operational.

We are monitoring the situation

Posted Oct 24, 2024 - 18:23 CEST

Update

We are continuing to work on a fix for this issue.

Posted Oct 24, 2024 - 17:53 CEST

Update

The database cluster is being scaled at the moment.

You might experience downtime for up to two minutes during the failover operation.

Posted Oct 24, 2024 - 17:53 CEST

Identified

The issue is identified and we are working on implementing a fix

Posted Oct 24, 2024 - 17:45 CEST

Investigating

We are currently investigating an issue with the Checkout API where payment methods are loading slow as well as the payment page itself is also loading slow.

This is affecting Checkout API.

If integrated via the merchant API (API/createPaymentRequest) then you are not affected.

Posted Oct 24, 2024 - 17:37 CEST

This incident affected: Checkout.