Altapay - Notice history

We are currently investigating issues with our processing platform.

We are currently investigating an issue affecting settlement payouts for a subset of transactions where the acquirer is Rapyd.

This is not affecting transactions processed via Nets or Shift4.

Our engineering team is actively looking into a communication issue between Rapyd and the downstream acquirer that may be preventing transaction batches from being properly sent and settled.

What this means for you:

• Processing: Active store transactions are still completing successfully.

• Payouts: Pending payouts or settlements routed through Rapyd may be temporarily delayed while we resolve this connection issue.

We are treating this with the highest priority and are working closely with the acquiring partner to ensure all affected funds are settled as quickly as possible

We are currently observing an unusually high rate of declined MobilePay transactions across our network.

Our engineering and support teams are actively investigating the root cause with MobilePay and working to restore normal processing as quickly as possible.

• Impact: Customers attempting to pay via MobilePay may experience payment failures or error messages when approving the payment in the app.

We are currently invOur engineering team is actively investigating an issue causing an unusually high number of transactions to be declined with the status "Suspected Fraud."

We understand the impact this has on your business, and resolving this is our top priority. Here is what you need to know right now:

• Current Status: Our technical teams are working directly with our payment processor partners to identify the root cause and deploy a fix.

• Impact: A higher-than-normal percentage of legitimate transactions may be temporarily blocked by secondary risk filters.

• Recommended Action: We advise against manually adjusting your fraud prevention settings or lowering your risk thresholds at this time, as this could expose your store to actual fraudulent activity once processing normalizes.

We will provide a follow-up update within the next 30 minutes, or as soon as we have a definitive resolution timeline. Thank you for your patience and understanding.estigating this incident.