Notice history

100.0% uptime

Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

Sep 2022

Oct 2022

Nov 2022

100.0% uptime

Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

Sep 2022

Oct 2022

Nov 2022

100.0% uptime

Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

Sep 2022

Oct 2022

Nov 2022

100.0% uptime

Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

Sep 2022

Oct 2022

Nov 2022

ResolvedNovember 22, 2022 at 9:11 AMUTC
MobilePay is back to normal operation. Investigation of the root cause and how to prevent a similar issue is ongoing at MobilePay.
InvestigatingNovember 22, 2022 at 8:46 AMUTC
We are currently investigating a possible issue with MobilePay transactions where MobilePay is not accepting the transactions. We have reached out to MobilePay for additional information

CompletedNovember 17, 2022 at 3:02 AMUTC
The scheduled maintenance has been completed.
In progressNovember 16, 2022 at 11:01 PMUTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
UpdateNovember 16, 2022 at 10:01 PMUTC
Maintenance will begin as scheduled in 60 minutes.
PlannedNovember 03, 2022 at 10:46 AMUTC
What: Database maintenance Controlled stress test Impact: During the maintenance window degraded service with longer response times can be expected. If there are any questions or concerns please do not hesitate to contact Altapay Support

CompletedOctober 27, 2022 at 2:01 AMUTC
The scheduled maintenance has been completed.
In progressOctober 26, 2022 at 10:01 PMUTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
UpdateOctober 26, 2022 at 9:00 PMUTC
Maintenance will begin as scheduled in 60 minutes.
UpdateOctober 25, 2022 at 11:48 AMUTC
We will be undergoing scheduled maintenance during this time.
UpdateOctober 25, 2022 at 11:46 AMUTC
UPDATE: Maintenance has been postponed with one day! Start date is 27/10-2022 00:01
PlannedOctober 10, 2022 at 9:13 AMUTC
UPDATE: Maintenance has been postponed with one day! Start date is 27/10-2022 00:01 What: Database maintenance Controlled stress test Impact: During the maintenance window degraded service with longer response times can be expected. If there are any questions or concerns please do not hesitate to contact Altapay Support

ResolvedOctober 20, 2022 at 12:25 PMUTC
After continued monitoring we have concluded gateway performance and the logging database is behaving is normal.
MonitoringOctober 20, 2022 at 10:20 AMUTC
We are currently monitoring the effect of the maintenance on the logging database. Performance is back to normal and HTTP logs are being populated, but might still have a slight delay.
IdentifiedOctober 20, 2022 at 9:11 AMUTC
We are currently performing an emergency maintenance on our logging database. Processing is working but feedback and status updates in the merchant interface will be delayed.

CompletedSeptember 07, 2022 at 10:45 PMUTC
The scheduled maintenance has been completed.
In progressSeptember 07, 2022 at 10:15 PMUTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
UpdateSeptember 07, 2022 at 9:15 PMUTC
Maintenance will begin as scheduled in 60 minutes.
PlannedSeptember 02, 2022 at 7:09 AMUTC
What: Update of internal DNS Impact: No downtime is expected however in the event of a rollback is needed processing of transactions with authentication might be impacted for up to 5 minutes: Example: 3DS, MobilePay, Vipps, ApplePay

Sep 2022 to Nov 2022

Altapay - Notice history