Altapay - Notice history

**Impact:** Low - 2 ‌ **Description & Scope of incident:** Some transactions cannot be found while searching. The search result returns empty search result leading one to think the transaction were not processed. Several merchants experienced the issue however not all were affected. While the search service was affected by this incident transactions were processed without any interruption. ‌ **Analysis of Incident:** After a deployment of the search service around 15:30 23/6, the historic search data was overwritten for merchants. This affected customers who had done payments in the timeframe of 15:30 – 16:00 on 23/6-2022 only leaving new payments searchable after 15:30 23/6. The issue was caused by incorrect user permissions, which also caused issues with the service to start. ‌ **Remedial Action:** Restore backup of the search service server. Changed endpoints to point to new server and then backfill missing data.

Swish reports they have resolved the issue.

Cloudflare reports all systems operational and this aligns with what we are seeing in our monitoring.

The ACS in question was NemID which had technical issues for a couple of hours. The issue is reported as resolved.

The issue has stopped and our partner reports the issue seems to have originated from a 3rd party access control server. We will continue to closely monitor that everything is operating smoothly.

We are continuing to work on a fix for this issue.

Our partner who handles the service which initializes 3DS requests confirms they are working on a solution on their end. We are awaiting further feedback from them and will provide an update accordingly as soon as possible.