Notice history

Aug 2025

Sep 2025

Oct 2025

Aug 2025

Sep 2025

Oct 2025

Aug 2025

Sep 2025

Oct 2025

Aug 2025

Sep 2025

Oct 2025

Completed
October 30, 2025 at 12:38 AMUTC
Completed
October 30, 2025 at 12:38 AMUTC
Maintenance has completed successfully.
In progress
October 29, 2025 at 11:01 PMUTC
In progress
October 29, 2025 at 11:01 PMUTC
Maintenance is now in progress
Planned
October 29, 2025 at 11:01 PMUTC
Planned
October 29, 2025 at 11:01 PMUTC
As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods.
During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions.
Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services.
For any questions, please don’t hesitate to reach out to AltaPay Support.

Resolved
October 30, 2025 at 1:00 AMUTC
Resolved
October 30, 2025 at 1:00 AMUTC
This incident has been resolved.
For more information visit: https://status.vippsmobilepay.com/incidents/vxclrw49b11d
Monitoring
October 29, 2025 at 7:02 PMUTC
Monitoring
October 29, 2025 at 7:02 PMUTC
The Vipps/MobilePay team has applied a fix, and we can see some payments are going through.
We will continue to monitor the situation and keep you up to date with the status.
Identified
October 29, 2025 at 4:30 PMUTC
Identified
October 29, 2025 at 4:30 PMUTC
Vipps/MobilePay is experiencing problems processing payments. This affects some users. Vipps/MobilePay is working on resolving the issue and will provide an update as soon as we have new information

Completed
October 16, 2025 at 1:01 AMUTC
Completed
October 16, 2025 at 1:01 AMUTC
Maintenance has completed successfully
In progress
October 15, 2025 at 10:01 PMUTC
In progress
October 15, 2025 at 10:01 PMUTC
Maintenance is now in progress
Update
October 08, 2025 at 10:01 PMUTC
Update
October 08, 2025 at 10:01 PMUTC
As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods.
During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions.
Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services.
For any questions, please don’t hesitate to reach out to AltaPay Support.
Planned
September 29, 2025 at 1:26 PMUTC
Planned
September 29, 2025 at 1:26 PMUTC
The maintenance window has been rescheduled
Original date was 1/10
New date is 16/10

Completed
September 25, 2025 at 1:01 AMUTC
Completed
September 25, 2025 at 1:01 AMUTC
Maintenance has completed successfully
In progress
September 24, 2025 at 10:01 PMUTC
In progress
September 24, 2025 at 10:01 PMUTC
Maintenance is now in progress
Planned
September 24, 2025 at 10:01 PMUTC
Planned
September 24, 2025 at 10:01 PMUTC
As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods.
During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions.
Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services.
For any questions, please don’t hesitate to reach out to AltaPay Support.

Completed
August 28, 2025 at 12:01 AMUTC
Completed
August 28, 2025 at 12:01 AMUTC
Maintenance has completed successfully
In progress
August 27, 2025 at 10:01 PMUTC
In progress
August 27, 2025 at 10:01 PMUTC
Maintenance is now in progress
Update
August 27, 2025 at 10:01 PMUTC
Update
August 27, 2025 at 10:01 PMUTC
What: Upgrade of databases
Impact: During the maintenance window there can be 2 x 1 minute interruptions in transaction processing when performing database switch.
If there are any questions or concerns please do not hesitate to contact Altapay Support
Planned
August 15, 2025 at 12:23 PMUTC
Planned
August 15, 2025 at 12:23 PMUTC
The maintenance is scheduled to start at August 28, 2025 00:01 (UTC+1)

Resolved
August 05, 2025 at 1:24 PMUTC
Resolved
August 05, 2025 at 1:24 PMUTC
This incident has been resolved.
Monitoring
August 05, 2025 at 1:12 PMUTC
Monitoring
August 05, 2025 at 1:12 PMUTC
The terminal supplier has implemented a fix and are currently monitoring the result.
Identified
August 05, 2025 at 1:04 PMUTC
Identified
August 05, 2025 at 1:04 PMUTC
The terminal supplier is working on the issue and have identified the issue and are working on correcting the issue.
It seems to be an issue with processing Mastercard when the acquirer is Rapyd/Valitor.
Investigating
August 05, 2025 at 12:53 PMUTC
Investigating
August 05, 2025 at 12:53 PMUTC
We are currently investigating an incident where many in-store transactions are being affected. Some stores are affected more than others however we do see a very high decline rate in other stores.
Online transactions seem to be unaffected.

Resolved
August 04, 2025 at 11:29 AMUTC
Resolved
August 04, 2025 at 11:29 AMUTC
This incident has been confirmed by Rapyd to have been resolved.
The issue originated from one of the external service providers. Rapyd is worked closely with them to ensure full restoration of service.
Rapyd as well as the AltaPay teams continue to monitor the systems closely to ensure ongoing stability and performance.
We appreciate your understanding and apologize for any inconvenience this may have caused.
Monitoring
August 04, 2025 at 10:41 AMUTC
Monitoring
August 04, 2025 at 10:41 AMUTC
We are starting to see some transactions being processed however we are still monitoring and waiting for official confirmation
Identified
August 04, 2025 at 10:16 AMUTC
Identified
August 04, 2025 at 10:16 AMUTC
Rapyd has confirmed that they are working on solving the processing issue.
We will update you as soon as possible.
Currently all Visa/Mastercard (including MobilePay transactions) processed via Rapyd is being declined.
Investigating
August 04, 2025 at 10:04 AMUTC
Investigating
August 04, 2025 at 10:04 AMUTC
We are currently investigating an issue where Visa/Mastercard transactions towards Rapyd/Valitor are currently being declined due to timeouts.

Aug 2025 to Oct 2025

Altapay - Notice history