Altapay - Notice history

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Processing - Operational

Networking - Operational

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Mar 2026 · 99.99%Apr · 100.0%May · 100.0%

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Mar 2026
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Search service - Operational

100.0% uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Checkout - Operational

100.0% uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Notice history

View current status

May 2026

Processing Dankort via Nets
ResolvedMajor outage5 hours 8 minutes
  • ResolvedUTC

    This incident experienced at Nets has been resolved.

  • UpdateUTC

    We are starting to see some early indication that Nets is processing transactions again.

    We are waiting for Nets to confirm that they are fully operational again though!

  • MonitoringUTC

    Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue

    Some status can be found from Nets/Nexi status page

    https://developer.nexigroup.com/status/

    Please note that this is affecting all operations including payments and refunds for eCom and Card Present transactions on Nets issued cards.

  • UpdateUTC

    UPDATED:

    Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue.

    This incident is also affecting Nets issued cards which receive declines as well

    Some status can be found form Nets/Nexi status page

    https://developer.nexigroup.com/status/

  • IdentifiedUTC

    Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue

    Some status can be found form Nets/Nexi status page

    https://developer.nexigroup.com/status/

processing issue
ResolvedPartial outage37 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC
    We are currently investigating this incident.
MAY7
Emergency Maintenance
CompletedMaintenance1 hour
  • CompletedMay 07, 2026 at 3:30 AMUTC
    Maintenance has completed successfully
  • In progressMay 07, 2026 at 2:30 AMUTC
    Maintenance is now in progress
  • PlannedMay 07, 2026 at 2:30 AMUTC

    To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance.

    Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact.

    We don't expect any interruptions however a brief period of reduced availability or service interruption may occur during this time, and we’re doing everything possible to keep it short and controlled.

    Thank you for your understanding and continued trust.

Processing via Nets
ResolvedPartial outage26 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    We are currently investigating this incident where the connection to Nets is being rejected.

    Other acquirers and payment methods are working and the indication points to an issue on Nets side.

    We continue to troubleshoot from our side

issues processing with payments
ResolvedMajor outage4 hours 8 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC
    We are currently investigating this incident.

Apr 2026

APR23
Emergency Maintenance
CompletedMaintenance10 minutes
  • CompletedApril 23, 2026 at 3:10 AMUTC
    Maintenance has completed successfully
  • In progressApril 23, 2026 at 3:00 AMUTC
    Maintenance is now in progress
  • PlannedApril 23, 2026 at 3:00 AMUTC

    To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance.

    Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact.

    A brief period of reduced availability or service interruption may occur (2 times up to 1 min) during this time, and we’re doing everything possible to keep it short and controlled.

    Thank you for your understanding and continued trust in AltaPay.

issue processing payments
ResolvedMajor outage25 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC
    We implemented a fix and are currently monitoring the result.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
APR16
Emergency Maintenance
CompletedMaintenance30 minutes
  • CompletedApril 16, 2026 at 4:30 AMUTC
    Maintenance has completed successfully
  • In progressApril 16, 2026 at 4:00 AMUTC
    Maintenance is now in progress
  • PlannedApril 16, 2026 at 4:00 AMUTC

    To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance.

    Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact.

    A brief period of reduced availability or service interruption may occur (2 times up to 1 min) during this time, and we’re doing everything possible to keep it short and controlled.

    Thank you for your understanding and continued trust in AltaPay.

Checkout
ResolvedMajor outage1 hour 5 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • UpdateUTC
    We are continuing to work on a fix for this incident.
  • IdentifiedUTC

    We have identified an issue with the checkout service and are currently working on a correction

Mar 2026

Payment processing issue
ResolvedDegraded performance3 hours 1 minute
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    We are currently investigating this incident where some merchants have many transactions being declined as well as capture/refund/releases not being accepted.

    The issue is very sporadic. Some merchants experience it a lot and other merchants don't have any issue at all

Some transactions are not searchable
ResolvedDegraded performance259 hours 53 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We have identified an issue with our reporting pipeline where a small portion of payments might not show in:

    Search Results
    Payments Pages (Orders, Attempts, Agreements, etc)

    It is affecting:
    Reporting - Both from the User interface and API

    Payment processing is unaffected.

    We are investigating and we will keep you posted with any updates on resolution.

MAR17
Emergency Maintenance
CompletedMaintenance10 minutes
  • CompletedMarch 17, 2026 at 8:10 AMUTC
    Maintenance has completed successfully
  • In progressMarch 17, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedMarch 17, 2026 at 8:00 AMUTC

    To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance on our VPN

    Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact.

    A brief period of reduced availability of the search service may occur during this time, and we’re doing everything possible to keep it short and controlled.

    Please note that transactions will be processed without any impact and that it is only related to search/lookup of transactions which is affected.

    Thank you for your understanding and continued trust in AltaPay.

CheckoutAPI missing callbacks
Resolved2 hours 49 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We have identified an issue related to our CheckoutAPI service where the results of the transactions cannot be delivered.

    This is affecting merchants who have implemented the Checkout API (https://documentation.altapay.com/v2/Checkout-API/)

    Merchants using Shopify, Magento or other plugins as well as the Merchant API is not affected by this

Transactions via Rapyd as an acquirer is not settled
Resolved21 hours 1 minute
  • ResolvedUTC

    We can confirm that the transactions from 28/2 - 3/3 has now been settled and that payouts from the acquirer will be processed today.

  • MonitoringUTC

    We implemented a fix and we will monitor the results.

    We expect that the missing transactions will be registered at Rapyd after midnight.

  • IdentifiedUTC

    Please be aware that transactions towards Rapyd are currently not being settled.

    Due to this the payments for the transactions processed via Rapyd as an acquirer is not being paid out.

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