Altapay - Notice history

All systems operational

Search service - Operational

Processing - Operational

Checkout - Operational

Networking - Operational

Networking - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Processing - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Search service - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

Previous page

Next page

Mar 2024
Apr 2024
May 2024

Checkout - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Notice history

May 2024

Scheduled Shopify service maintenance
  • Completed
    May 28, 2024 at 2:10 AM
    Completed
    May 28, 2024 at 2:10 AM

    The scheduled maintenance has been completed.

  • In progress
    May 28, 2024 at 2:00 AM
    In progress
    May 28, 2024 at 2:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    May 13, 2024 at 10:03 AM
    Planned
    May 13, 2024 at 10:03 AM

    AltaPay will do maintenance on Shopify infrastructure. Partial disruptions on payment processing via Shopify can be experienced. Please note that this is only affecting Shopify merchants.

In store transactions degraded performance
  • Resolved
    Resolved

    The issue with degraded performance has been resolved and stable. outage start: 13:02 outage end: 13:11

  • Investigating
    Investigating

    We have been notified about an increased decline on in-store transactions processed via SHIFT4/Finaro/Credorax. outage start time: 13:02

Monet+ ongoing issue with their platform.
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    fixed at 17:04

  • Investigating
    Investigating

    Since 16:11 we are being affected by ongoing infrastructure issues of Monet+, specifically the authorisation part. This affects terminals with Monet+ link. We will keep you posted in regards to the issue evolution and hopefully quick resolution.

3DSecure service on US acquiring
  • Resolved
    Resolved

    This incident has been solved. We have been monitoring that the traffic towards Elavon US is accepted from our full IP range since yesterday.

  • Update
    Update

    The connection towards Elavon US seems to be denied from specific network IP of the AltaPay Platform again. We have applied a fix to route the traffic in a different way, while we request Elavon US to lift the denial. IN the meantime transactions will go through as expected.

  • Update
    Update

    Elavon US has applied a fix in their infrastructure, and we are back to routing the traffic as expected. We are monitoring the situation.

  • Monitoring
    Monitoring

    A temporary fix was applied to route the traffic towards Elavon US through a network IP that will be allowed. In the meantime, we are in communication with Elavon US to sort this issue out permanently.

  • Update
    Update

    The connection towards Elavon US seems to be denied from specific network IP of the AltaPay Platform. The issue is affecting all transactions from that specific Network IP, amounting to approximately 50% of the transaction total. We are applying a fix to route the traffic in a different way, while we request Elavon US to look at the issue.

  • Identified
    Identified

    We have identified an issue with processing 3D Secure on transactions processed via Elavon US acquirer. Please note that this issue is affecting transactions processed in USD and CAD via acquirer Elavon US where transactions are declined in the 3D Secure authentication. Transactions processed in other currencies or via other acquirers are not affected by this.

3DS Decline: Could not request card ranges for Dankort via Nets
  • Resolved
    Resolved

    This incident has now been resolved. We will roll back the workarounds to get back into normal operation

  • Update
    Update

    We continue to investigate the issue. For the time being we have implemented a workaround to ensure transactions can be processed.

  • Update
    Update

    We are continuing to investigate the issue

  • Investigating
    Investigating

    We are currently investigating an issue where Dankort is declined with error message: 3DS Decline: Could not request card ranges for Dankort via Nets The incident is isolated gateway release 20240313

Apr 2024

unplanned maintenance
  • Completed
    April 30, 2024 at 12:30 PM
    Completed
    April 30, 2024 at 12:30 PM

    The scheduled maintenance has been completed.

  • In progress
    April 30, 2024 at 11:30 AM
    In progress
    April 30, 2024 at 11:30 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    April 30, 2024 at 10:30 AM
    Planned
    April 30, 2024 at 10:30 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    April 30, 2024 at 10:28 AM
    Planned
    April 30, 2024 at 10:28 AM

    The reporting database will be under maintenance. During the maintenance window you might experience delays in getting transactions visible in the Payment Gateway UI. No transaction processing will be affected. Transactions will be processed as normal even though the UI might not show the transactions right away.

High decline rate on Dankort via Nets
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Nets has implemented the fix and we see that Dankort Secured by Nets is working again and that transactions are accepted.

  • Identified
    Identified

    Nets has identified the issue being related to an upgrade of Dankort Directory Server. A fix is currently being prepared

  • Update
    Update

    We see that Dankort are declined in 3DS verification with error message: 3DS Decline: Could not request card ranges We are in contact with Nets to have the issue solved.

  • Investigating
    Investigating

    We are currently investigating this issue.

Major Network Outage
  • Resolved
    Resolved

    This incident has been resolved

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the situation

  • Identified
    Identified

    We are still seeing some dropouts so the correction implemented are not as stable as expected. We continue to work on implementing a correction

  • Monitoring
    Monitoring

    A fix has been implemented and we are currently monitoring the situation

  • Identified
    Identified

    We have identified a major network outage and are currently working on implementing a correction

Mar 2024

Vipps/MobilePay degraded performance
  • Resolved
    Resolved

    This incident has been resolved

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the situation

  • Identified
    Identified

    We are currently seeing a very high decline rate on Vipps/MobilePay. We are in dialogue with Vipps/MobilePAy regarding this and a correction is being implemented.

High decline rate on danish issued cards
  • Resolved
    Resolved

    The situation with the danish issuing banks seem to have been stabilised. For more info please refer to: https://www.nets.eu/no-nb/Pages/driftsstatus.aspx

  • Investigating
    Investigating

    We are currently seeing a higher decline rate than normal on danish issued cards. These declines are coming form the card issuing banks.

Mar 2024 to May 2024

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