Notice history

100.0% uptime

Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

Jun 2025

Jul 2025

Aug 2025

100.0% uptime

Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

Jun 2025

Jul 2025

Aug 2025

100.0% uptime

Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

Jun 2025

Jul 2025

Aug 2025

100.0% uptime

Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

Jun 2025

Jul 2025

Aug 2025

CompletedAugust 28, 2025 at 12:01 AMUTC
Maintenance has completed successfully
In progressAugust 27, 2025 at 10:01 PMUTC
Maintenance is now in progress
UpdateAugust 27, 2025 at 10:01 PMUTC
What: Upgrade of databases
Impact: During the maintenance window there can be 2 x 1 minute interruptions in transaction processing when performing database switch.
If there are any questions or concerns please do not hesitate to contact Altapay Support
PlannedAugust 15, 2025 at 12:23 PMUTC
The maintenance is scheduled to start at August 28, 2025 00:01 (UTC+1)

ResolvedAugust 05, 2025 at 1:24 PMUTC
This incident has been resolved.
MonitoringAugust 05, 2025 at 1:12 PMUTC
The terminal supplier has implemented a fix and are currently monitoring the result.
IdentifiedAugust 05, 2025 at 1:04 PMUTC
The terminal supplier is working on the issue and have identified the issue and are working on correcting the issue.
It seems to be an issue with processing Mastercard when the acquirer is Rapyd/Valitor.
InvestigatingAugust 05, 2025 at 12:53 PMUTC
We are currently investigating an incident where many in-store transactions are being affected. Some stores are affected more than others however we do see a very high decline rate in other stores.
Online transactions seem to be unaffected.

ResolvedAugust 04, 2025 at 11:29 AMUTC
This incident has been confirmed by Rapyd to have been resolved.
The issue originated from one of the external service providers. Rapyd is worked closely with them to ensure full restoration of service.
Rapyd as well as the AltaPay teams continue to monitor the systems closely to ensure ongoing stability and performance.
We appreciate your understanding and apologize for any inconvenience this may have caused.
MonitoringAugust 04, 2025 at 10:41 AMUTC
We are starting to see some transactions being processed however we are still monitoring and waiting for official confirmation
IdentifiedAugust 04, 2025 at 10:16 AMUTC
Rapyd has confirmed that they are working on solving the processing issue.
We will update you as soon as possible.
Currently all Visa/Mastercard (including MobilePay transactions) processed via Rapyd is being declined.
InvestigatingAugust 04, 2025 at 10:04 AMUTC
We are currently investigating an issue where Visa/Mastercard transactions towards Rapyd/Valitor are currently being declined due to timeouts.

ResolvedJuly 19, 2025 at 8:06 PMUTC
This incident has been resolved.
MonitoringJuly 19, 2025 at 7:58 PMUTC
A fix has been implemented by Nets and we are monitoring the results.
InvestigatingJuly 19, 2025 at 6:39 PMUTC
A processing issue towards Nets has been identified. Impact: Currently most of the payments that are processed with Nets as acquirer are affected; Update: processing danish cards with other acquirers is also affected. Cause: The problem has been identified to be caused by Nets processing platform; Actions towards solving the issue is ongoing and we will keep you updated. We apologize for any inconvenience this issue is causing.

ResolvedJuly 09, 2025 at 11:17 AMUTC
The correction was gradually pushed to production and is now complete.
IdentifiedJuly 09, 2025 at 9:44 AMUTC
AltaPay has identified an issue where some customers are unable to submit card data. The issue has been identified and we are in the process of deploying a correction

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